IT Service Desk / Technical Support
Noida, Uttar Pradesh, India • Penuh Waktu
Jadilah yang pertama mendaftar
- Pengalaman
- Up to 5 yrs
- Gaji
- INR 300,000 – INR 700,000 / year
- Lowongan
- 1
- Diposting
- 1 jam yang lalu
- Mode kerja
- Di kantor
- Pendidikan
- Lulusan mana pun
- Kelayakan
- Any graduate with the relevant IT service desk or technical support background. Candidates must be available for immediate to short-notice joining and be willing to work onsite in a night-shift, 24x7 support setup.
- Melanjutkan
- Wajib mendaftar
Tempat Anda akan bekerja
Deskripsi pekerjaan
Role Overview
This opportunity is for an IT Service Desk / Technical Support / IT Helpdesk professional supporting international voice users. The role is available for Noida, Bangalore, and Hyderabad, and the work arrangement is strictly office-based with no work-from-home option.
The position involves night shifts and support coverage for 24x7 operations. The schedule follows a 5-day work week. Candidates with immediate availability up to 30 days notice are preferred.
The hiring company is Alois Solutions, a staffing and talent services firm serving Fortune 500 and mid-size clients through staffing, permanent placement, vendor management, and global staffing services.
Compensation and Experience Bands
The role offers a maximum compensation of up to 7 LPA, depending on current CTC and overall experience. The source also lists the following experience-to-budget bands: L1: 6 months to 1 year, up to 3.50 to 4 LPA; L1.5: 1.1 years to 3 years, up to 5.50 to 6 LPA; L2: 3.1 years to 5+ years, up to 6.50 to 7 LPA.
What You Will Do
You will act as the initial support contact for end users and resolve technical issues across hardware, software, network, and account-related areas. The job includes working in a high-volume inbound voice support environment and managing incidents and service requests through ticketing systems.
Support work will include remote troubleshooting, researching root causes, following standard procedures, coordinating escalations, and maintaining ticket quality and resolution timelines. The role also emphasizes customer satisfaction, first-call resolution, and adherence to service metrics.
Technical Focus
Day-to-day troubleshooting may cover Outlook, VPN, Citrix, VDI, MS Office / Office 365, basic connectivity problems, Active Directory, RSA Token, and user account administration. Experience with ServiceNow or similar ticketing tools is preferred.
Process and Work Conditions
The interview flow includes a communication screening round, a technical round, and a client round. Candidates should be ready for voice-based international support, strong communication requirements, compliance-driven work, and strict adherence to escalation protocols, shift schedules, and operating procedures.
Additional Information
The source invites interested candidates to share their resume and personal details, including full name, contact number, alternate number, email ID, current payroll company, total experience, relevant experience, current location, preferred location, official notice period, earliest joining date, current CTC, expected CTC, reason for change, interviews or offers in pipeline, highest education, and date of birth. The company also describes itself as a rapidly expanding talent and technology solutions firm with global operations across seven offices and client coverage in more than 21 countries.
The source mentions that the role requires excellent communication for global service desk interactions and includes about 90% inbound call handling as part of the daily workload. It also notes that login efficiency, availability, and proactive queue management are important expectations.
Application Note
This hiring process is for an onsite support role in India. Applicants must be comfortable with international voice support, night shifts, and immediate to short notice joining.