IT Helpdesk Support Technician

Position Overview

Are you passionate about IT and enjoy resolving user issues directly? We offer a role with genuine long-term career prospects as an IT Support Specialist based in the Berlin/Brandenburg region. This opportunity provides a very stable project engagement until February 2026 with a strong possibility of a three-year contract extension, offering outstanding security and continuity.

Key Responsibilities

• Act as the primary point of contact for IT-related queries and provide training on new systems, laptops, and mobile devices.
• Manage hardware setups, including configuration, installation, and replacement of desktops, notebooks, printers, and conference room media technology.
• Conduct on-site troubleshooting for hardware and software issues, focusing on Microsoft Windows and network environments.
• Administer mobile devices using Mobile Device Management systems such as Intune.
• Support IT rollouts, office relocations, maintain inventory, and handle asset management processes including issuing and receiving equipment.
• Efficiently document and track all support requests through the ticketing system.

Qualifications

• Completed vocational training in the IT sector (e.g., IT specialist in system integration, IT system management) or an enthusiastic career changer with proven IT support experience.
• Hands-on experience providing direct user IT support onsite.
• Strong familiarity with Microsoft technologies including Active Directory, ENTRA ID, and permissions management.
• Proficiency with ticketing systems and troubleshooting hardware devices such as desktops, notebooks, mobile phones, and media technology.
• Preferred experience in Mobile Device Management tools like Intune is an advantage.