Inside Sales Executive

About Shanaya Paper Cups

Shanaya Paper Cups operates in the customized paper cups and food packaging industry, based in Gurgaon, Haryana. They specialize in supplying customized packaging solutions tailored to various business needs.

Role Overview

The company seeks a confident, results-driven Inside Sales Executive to manage a high volume of daily incoming leads and convert them into confirmed orders. The candidate will play a key role in understanding customer needs, recommending appropriate products, preparing quotes, coordinating internally, and maintaining strong client relationships.

Key Responsibilities

• Manage 100 to 200 incoming sales leads daily via calls, WhatsApp, website inquiries, and other digital platforms.
• Respond promptly and professionally to new leads.
• Identify customer requirements including product type, cup specifications, printing/customization needs, logos and artwork, delivery location, and timelines.
• Advise customers on suitable product options aligned with their budget and intended use.
• Clearly communicate product details such as specifications, pricing, minimum order quantity, printing processes, and delivery timelines.
• Prepare and send quotations, images, product samples, and mock-ups to customers.
• Diligently follow up until enquiries convert to confirmed orders.
• Invite qualified customers for factory or office visits to discuss products and approve samples.
• Conduct onsite customer meetings as necessary and arrange meetings for sales management.
• Coordinate with design, production, accounts, and dispatch teams post order confirmation.
• Collect customer artwork, logos, billing info, payments, and final approvals.
• Maintain accurate lead records and regularly update CRM or sales tracking systems.
• Develop long-term relations with cafes, restaurants, caterers, cloud kitchens, corporates, distributors, and other clients.
• Follow up with existing clients for repeat orders and cross-selling opportunities.
• Consistently meet or exceed daily, weekly, and monthly sales targets.

Desired Skills and Qualifications

• Excellent communication and persuasion skills.
• Strong ability to interpret customer needs and offer practical, customized solutions.
• Good follow-up and negotiation capabilities.
• Comfortable managing a high volume of leads effectively.
• Basic proficiency with WhatsApp Business, Excel, CRM software, and email communication.
• Competent in preparing quotations and clearly explaining pricing structures.
• Confidence in conducting customer meetings and factory site visits.
• Target-focused with a disciplined and responsible approach.
• Fluent in Hindi, with basic or proficient English communication skills preferred.
• Minimum qualification: Graduate preferred; however, strong candidates with 12th-grade completion may be considered.
• Experience in inside sales, telesales, packaging, printing, HORECA, B2B sales, or customized product sectors is advantageous.
• Freshers demonstrating strong communication and eagerness to learn are welcome to apply.

Key Performance Metrics

• Number of leads contacted daily.
• Response times for incoming leads.
• Number of quotations issued.
• Follow-ups conducted.
• Meetings arranged and participated in.
• Lead-to-order conversion percentages.
• Monthly sales figures achieved.
• Advance payments collected.
• Volume of repeat orders secured.
• Accuracy and completeness of CRM data.

Candidate Profile

The right candidate should function not just as a basic telecaller but as a consultative sales professional who thoroughly understands clients' needs and delivers tailored packaging solutions. Full ownership of each lead is expected—from initial contact and requirement gathering through quotation, meetings, follow-ups, payment collection, and order finalization.