Inside Sales Associate with 1-2 Years Experience

Overview

We are seeking an enthusiastic and driven Inside Sales Associate to join our sales team working remotely. The role involves creating and qualifying sales leads primarily through outbound calling and customer engagement activities. Candidates with experience in EdTech sales will be given preference. Proficiency in English and Hindi is essential along with strong communication and customer handling skills.

Responsibilities

• Perform outbound cold calls to potential customers to generate sales leads.
• Follow up diligently on inbound and marketing-generated leads.
• Evaluate customer needs and qualify promising sales opportunities.
• Manage and sustain a robust sales pipeline through regular follow-ups.
• Engage with customers through calls, emails, and other digital means to understand requirements and present relevant product solutions.
• Build and nurture positive relationships with customers.
• Arrange meetings or product demos for the sales team as needed.
• Provide basic product information to prospective clients.
• Collaborate with internal departments to ensure smooth coordination and lead transfer.
• Keep detailed records of customer interactions within the CRM and regularly update lead statuses.
• Prepare basic sales reports and monitor progress against targets.

Required Qualifications and Skills

• Bachelor's degree in any field; technical degrees are advantageous.
• At least one year of experience in inside sales, telecalling, lead generation, customer support, or related roles.
• Excellent verbal English and Hindi communication skills.
• Comfortable and confident with cold calling and customer interaction over the phone.
• Strong skills in communication, persuasion, and building interpersonal relationships.
• Basic proficiency in MS Office applications like Excel, Word, and Outlook.
• Experience with CRM software is preferable.

Preferred Attributes and Experience

• Prior exposure to B2C or B2B sales environments or lead generation.
• Familiarity with electronics, technology, or industrial products is a plus but optional.

Key Personal Qualities

• Goal-driven and highly self-motivated individual.
• Effective communication and ability to establish strong customer relationships.
• Efficient at organizing time and managing workload.
• Quick to learn with a proactive approach to work.
• Positive, professional demeanor with a customer-centric focus.

Performance Metrics

• Number of outbound calls made.
• Volume of qualified leads generated.
• Conversion rate of leads to opportunities.
• Promptness and efficiency in follow-ups.
• Achievement of monthly sales targets.