Information Technology Specialist

Role Overview

AVASO Technology Solutions is hiring an experienced onsite IT support professional in Frankfurt, Germany. This dispatch-based position focuses on delivering dependable technical assistance to end users and helping maintain smooth day-to-day operations across client environments.

The company operates globally, providing IT services and managed support to businesses worldwide. The selected professional will be part of a customer-oriented team that values practical troubleshooting, responsiveness, and strong technical execution.

Key Responsibilities

• Deliver both on-site and remote desktop assistance and resolve user issues in a timely, efficient manner.
• Diagnose and fix problems related to hardware, software, and network connectivity.
• Set up, configure, and support desktops, laptops, and peripheral devices.
• Roll out operating systems, patches, updates, and software installations.
• Coordinate with internal IT colleagues to troubleshoot, escalate, and close support issues.
• Carry out regular system checks to keep devices current, secure, and functioning properly.
• Prepare user guidance and technical notes whenever needed.
• Handle support tickets and work closely with internal stakeholders.

Required Experience and Skills

• At least 2 years of hands-on experience in desktop support or a closely related role.
• Practical knowledge of Windows, macOS, and Linux environments.
• Experience with Active Directory user administration, group policies, and access/security controls.
• Comfortable using remote support tools and standard troubleshooting methods.
• Understanding of networking fundamentals such as TCP/IP, DNS, and DHCP.
• Working knowledge of MS Office and other everyday productivity tools.
• Ability to diagnose, repair, and replace computer hardware.
• Exposure to system imaging and deployment tools such as SCCM and MDT.
• Familiarity with ITIL-based incident, problem, and change processes.
• Strong communication skills with the ability to explain technical topics to non-technical users.
• Capacity to work independently, organize priorities, and meet deadlines in a busy environment.
• Preferred language ability: German C1 and English B2.
• Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or an equivalent credential are expected as part of the must-have profile.
• Knowledge of cloud productivity platforms such as Microsoft 365 and Google Workspace is preferred.
• Awareness of IT security best practices and related protocols is also required.

Additional Information

Employment type: Contract / dispatch assignment.

Location: Frankfurt, Hesse, Germany.

Experience needed: 2+ years.

Languages: German C1 and English B2 preferred.

Opportunity type: Onsite IT support engineer / desktop support role.

Why Join

• Be part of a dynamic, innovative organization with a global footprint.
• Access opportunities for career development and ongoing learning.
• Work with modern technologies in a competitive and supportive environment.
• Receive a salary and benefits package aligned with market standards.

Equal Opportunity Statement

The employer is committed to fair hiring and equal opportunity. Employment decisions are made based on qualifications, merit, and business needs. Discrimination or harassment is not tolerated on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, veteran status, or any other status protected by law.

How to Apply

Applicants were instructed to send a resume by email for consideration.