Host/Hostess (Indian Restaurant)

Overview

As a Host/Hostess at the Indian Restaurant of Holiday Inn®, your primary role is to warmly welcome guests and potential guests, ensuring their dining experience is maximized through a mix of professional expertise and personable interaction. You will uphold local health, safety, and compliance standards while adhering to brand policies and procedures.

Key Duties and Responsibilities

• Welcome and greet guests warmly, inquiring about reservations and recording or creating them as needed, ensuring every guest feels valued.
• Monitor and maintain restaurant readiness before opening, including cleanliness and proper table setup according to brand standards.
• Maintain personal appearance and uniform according to hotel policies.
• Assist with food and beverage services as required.
• Handle cash transactions and banking tasks; manage irregular payments and assist supervisors with departmental budget preparation and financial goal awareness.
• Practice and encourage recycling and cost-saving measures among staff.
• Carry food and beverages safely to minimize damages and clear tables efficiently and quietly.
• Take accurate telephone bookings, document them appropriately, and maintain knowledge of the menu including daily specials to inform guests.
• Address and resolve guest concerns promptly, escalating incidents to supervisors as necessary.
• Maintain cleanliness of host stations and condition of menus.
• Stay informed about all hotel activities to share relevant information with guests.
• Follow all occupational health and safety (OH&S) guidelines, report hazards, and contribute to a safe working environment by adhering to safety procedures and emergency protocols.
• Log safety, security incidents, and accidents in accordance with hotel requirements.

Qualifications and Requirements

• Possession of a High School diploma or Vocational Certificate in Hotel Management, Food & Beverage, or a comparable field.
• A minimum of one year related experience or equivalent educational background combined with experience.
• Valid certifications related to alcohol awareness and/or food service permits or health/food handler cards as mandated by local authorities.
• Proven ability to interact effectively and professionally with guests, coworkers, and external parties, positively representing the hotel and brand.
• Proficiency in English reading and writing skills.

Additional Information

Applicants who do not meet all listed criteria but believe they fit the role are encouraged to apply to join the team and start their career journey.