Head of Operations

About Huru

Huru is a fintech company based in the UAE, dedicated to simplifying and enhancing financial services to be more accessible and empowering. Licensed by the Central Bank of the UAE, Huru offers a comprehensive suite of digital financial products including accounts, Visa cards, money transfers both domestic and international, bill payment services, savings solutions, and microfinance options. The company prioritizes customer-centric innovation and rapid growth to create a superior financial future for its users.

Role Overview

We seek a seasoned Head of Operations to lead and expand Huru's operational departments as the company scales. This strategic leadership position requires managing operational excellence across various domains such as customer, payment, card, onboarding, compliance, and business processes. Collaborating with internal teams including Product, Engineering, Compliance, Risk, Finance, and Customer Experience, the role focuses on building efficient, scalable, compliant, and customer-focused operations.

Key Responsibilities

• Direct comprehensive operational functions across the organization.
• Develop and scale operational workflows that align with business growth and maintain high-quality customer experiences.
• Manage functions such as customer service, payment processing, card issuance, remittance, WPS operations, onboarding, KYC/KYB verification, and back-office activities.
• Create, enforce, and refine operational policies, standard operating procedures (SOPs), governance frameworks, and internal controls.
• Establish and monitor key performance indicators (KPIs), service-level agreements (SLAs), productivity metrics, quality benchmarks, and overall service standards.
• Lead initiatives for operational excellence by promoting automation, optimizing processes, and adopting technology.
• Work closely with the Product and Engineering teams to enhance operational workflows and reduce manual interventions.
• Partner with Compliance, Risk, AML, and Legal departments to ensure full regulatory compliance.
• Oversee incident management, conduct root cause analyses, and implement corrective actions.
• Maintain strategic partnerships with banks, payment providers, vendors, and other third-party service providers.
• Recruit, mentor, and lead high-performing operations teams while cultivating accountability and continuous improvement cultures.
• Report on operational performance, strategic efforts, risks, and improvement plans to executive leadership.

Candidate Profile

• Possession of a bachelor's degree in Business Administration, Finance, Operations Management, Engineering, or related disciplines.
• Over ten years of leadership experience in operations within fintech, banking, payments, or related financial services sectors.
• Proven expertise managing large operational teams in dynamic, fast-paced settings.
• Deep knowledge of payment systems, card issuing, remittance services, digital banking, customer onboarding, KYC/KYB processes, and other financial service operations.
• Capability in designing scalable operational models and governance frameworks.
• Strong analytical, decision-making, and problem-solving competencies.
• Excellent leadership, communication, and stakeholder management skills.
• Experience in driving operational transformations, process enhancements, and automation.
• Comfortable handling data dashboards, KPIs, and preparing executive-level reports.

Preferred Qualifications

• Prior experience at a financial institution regulated by the Central Bank of the UAE or a similar regulated fintech setting.
• Knowledge of the UAE payments ecosystem including WPS, payroll, domestic and international remittances, card issuing, and digital wallet solutions.
• Expertise managing operational risks and ensuring regulatory compliance.
• Familiarity with Lean, Six Sigma, PMP, or other operational excellence methodologies.
• Experience implementing automation technologies and operational platforms.

Why Work With Huru?

• Join one of the fastest expanding fintech companies within the UAE.
• Lead operational strategy impacting thousands of customers.
• Collaborate with top-tier leaders in product, technology, compliance, and business domains.
• Build and expand operational frameworks from inception in a rapidly growing environment.
• Enjoy significant responsibility, autonomy, and influence on the development of operations.
• Advance your career while contributing meaningfully to the evolution of financial services.