Head of Digital

About the Role

We are looking for a seasoned Head of Digital to spearhead our organization's digital transformation efforts. In this leadership role, you will oversee key digital platforms and champion the development of innovative technology solutions that support our strategic goals.

Key Responsibilities

• Formulate and implement the organization’s comprehensive digital strategy and roadmap.
• Supervise the creation, enhancement, and governance of digital platforms including CRM systems, dashboards, and various digital tools.
• Drive initiatives to transform digital processes ensuring smooth user experiences and improved operational effectiveness.
• Oversee digital projects, vendor relationships, budgeting, performance measurement, and delivery schedules.
• Collaborate with senior stakeholders to pinpoint innovation opportunities and foster continuous advancements.
• Lead, mentor, and manage a high-performing digital team.
• Establish governance frameworks, delivery standards, and reporting systems related to digital operations.
• Track project progress, key performance indicators, potential risks, budgets, and efficient use of resources.
• Guide platform enhancement projects including release management, testing phases, and quality assurance.
• Provide senior leadership with regular updates and insightful reports on digital initiatives.

Qualifications and Experience

• Bachelor’s degree in Information Systems, Computer Science, Engineering, or a related discipline is required.
• A Master’s degree is considered an advantage.
• At least 10 years of professional experience in digital transformation, managing digital platforms, or leading technology-oriented projects.
• Minimum of 3 years in a supervisory or managerial role.
• Proven track record in leading digital teams and managing external technology vendors.
• Deep understanding of digital platforms, customer relationship management systems, data analytics, user experience (UX) and user interface (UI) principles, as well as digital product development processes.
• Strong leadership capabilities paired with exceptional stakeholder engagement, project management expertise, and communication skills.
• Proficiency in English is mandatory, while Arabic language skills are an added plus.