Guest Service Agent

About the Company

Minor Hotels is a leading accommodation provider in Australasia, managing over 70 properties locally and a global portfolio of 640 hotels across 66+ countries. Their brands include Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, spanning six continents. Joining Minor Hotels means becoming part of a diverse and growing global team focused on exceptional guest experiences and supportive workplace culture.

Job Overview

Avani Melbourne Box Hill Residences is seeking a full-time Guest Service Agent passionate about delivering outstanding customer service. You will be the welcoming face greeting guests, guiding them smoothly through check-in and check-out, and offering insights on local attractions to enhance their stay. Providing warm, knowledgeable, and attentive service, you will play a key role in creating memorable experiences for guests.

Key Responsibilities

• Warmly welcome guests upon arrival and ensure an efficient check-in process while addressing any immediate questions or requirements.
• Communicate clearly and courteously with guests, team members, and stakeholders via face-to-face, telephone, and email channels to deliver excellent service.
• Manage accurate processing of reservations, updates, and guest requests using property management systems to ensure smooth scheduling and availability.
• Serve as the main contact for guests during their stay by promptly assisting with concerns, resolving issues, and offering personalized recommendations.

Shift Details

• Rotating roster from Monday to Sunday
• Shift hours scheduled between 7:00am and 11:00pm
• Immediate start available

Remuneration

• Monday to Friday: $27.97 per hour (excluding superannuation)
• Saturday: $34.96 per hour (excluding superannuation)
• Sunday: $41.96 per hour (excluding superannuation)

Candidate Qualifications

• Proven experience delivering high-quality service in hotel, hospitality, or other customer-facing roles.
• Strong verbal and written communication skills ensuring professional and clear information delivery across various channels.
• Consistently achieves excellent service standards by proactively addressing guest needs and exceeding expectations.
• Enthusiastic about fostering positive guest experiences through attentive service and effective problem resolution.
• Maintains a polished professional appearance aligned with company standards.
• Willingness to commit to a flexible work schedule including weekends, public holidays, and varied shifts to meet business requirements.

Additional Information and Benefits

• Opportunities for career advancement through learning and professional development programs.
• Exclusive hotel discounts including 50% off stays at Minor Hotels in Australasia and 20% off for friends and family.
• Global accommodation discounts across affiliated hotel brands worldwide.
• Retail perks including cashback and discounts at over 400 top stores in Australia and New Zealand.
• Discounts on entertainment and various experiences for employees.
• Access to health insurance offers and workplace banking benefits.
• Employee Assistance Program (EAP) and tailored wellness support initiatives.

Eligibility

Applications are only accepted from candidates who hold valid working rights in Australia or New Zealand.