Guest Experience Learning Specialist

About the Role

Join Marina Bay Sands to elevate your passion by collaborating with experts and building a rewarding career. This role focuses on crafting and delivering effective training programs that enhance guest experience and align with the brand's excellence standards.

Primary Responsibilities

• Create compelling training resources such as workbooks, scripts, eLearning courses, and facilitator guides tailored to departmental needs and brand goals.
• Collaborate with training teams and department heads to customize learning content that supports operational priorities.
• Design and polish PowerPoint presentations and other visual aids for both in-person and digital training sessions.
• Ensure all training materials have clear, consistent, and brand-compliant copywriting with a professional tone.
• Contribute innovative content ideas that foster a culture of outstanding service and motivate staff to surpass guest expectations.
• Partner with the Customer Experience (CX) team and Guest Experience Insights specialists to analyze performance metrics and guest feedback, developing targeted soft skills training to address gaps.
• Demonstrate and promote adherence to health and safety guidelines, attendance, punctuality, and company policies.

Qualifications and Experience

• Preferably hold a Bachelor's degree in Education, Communications, Hospitality, or a closely related discipline.
• Bring 4 to 5 years of relevant experience in instructional design, training content development, or guest experience roles.
• Proficiency with eLearning tools such as Articulate and Adobe Captivate, alongside Microsoft Office skills.
• Exemplary writing and editing abilities with meticulous attention to detail.
• Previous experience in hospitality or gaming industries is advantageous.

Additional Information

Marina Bay Sands is dedicated to cultivating a diverse, equitable, and inclusive workforce. The organization provides equal career opportunities while ensuring that all employees adhere strictly to company ethics, conduct rules, and policy guidelines.