General Manager - Upper West Side

About the company

Schweiger Dermatology Group is among the country’s largest dermatology organizations, with more than 580 healthcare providers and over 170 locations across New York, New Jersey, Pennsylvania, Connecticut, Florida, Illinois, Missouri, Minnesota, and California. The group offers medical, cosmetic, and surgical dermatology along with allergy services, and serves more than 2.5 million patients each year.

The organization’s mission is to deliver an exceptional patient experience while also fostering a strong workplace for providers, support teams, and all employees. Schweiger has appeared on the Inc. 5000 list of America’s fastest-growing private companies for seven consecutive years and has also earned Great Place to Work certification.

Role overview

The General Manager is responsible for overseeing assigned centers, the teams within them, and the operational processes that drive overall success. This role focuses on building a capable, well-trained workforce that improves performance, strengthens day-to-day operations, and supports business growth.

Key responsibilities

• Build and sustain a high-performing team that consistently delivers strong operational outcomes.
• Maintain a positive culture and target an NPS above 82 for both providers and staff.
• Lead operations in a stable, accountable manner and deliver KPIs and measurable goals set by the regional management team.
• Improve staffing levels and budget compliance through better operational planning and execution.
• Work closely with other departments and teams to support shared business goals.
• Drive change and transformation initiatives aligned with the company’s strategic objectives.
• Review SOPs regularly, ensure compliance, and reinforce accountability across all center levels.
• Support providers while coaching staff so the team consistently performs at a high level.
• Hold the team accountable for C.A.R.E core habits.
• Develop a capable office team at each assigned location.
• Build knowledge across functions through cross-training and cost-effective team development.
• Promote continuous education, training, coaching, and staff development.
• Monitor SOP adherence through regular audits and follow-up action.
• Work toward monthly center goals tracked through the GM report and KPIs.
• Track financial performance and patient satisfaction goals, with updates shared at least monthly.
• Keep staffing, medical supply, and office supply usage within approved guidance levels.
• Support a positive work environment that contributes to long-term business sustainability.
• Maintain high patient satisfaction, including an NPS above 82% and strong external reviews.
• Ensure patient messages are resolved within 24 hours and that patients receive daily updates until issues are closed.
• Help each office operate smoothly and with increasing autonomy.
• Maintain frequent communication with providers through calls and meetings.
• Reduce recurring provider and staff complaints.
• Ensure daily audit logs are completed by end of day, including labs, prescriptions, open notes, messages, Klara inbox, and tasking.
• Support cross-training to strengthen coverage and staffing flexibility.
• Recommend and support monthly staff meetings.
• Oversee inventory and cash handling in line with SOPs.
• Plan and schedule on-site visits so office staff and providers have time to prepare.
• Act as the first point of contact for front desk and medical assistant concerns.
• Check appointments scheduled two days in advance for accuracy and correct issues as needed.
• Coordinate with PSC regarding office changes, provider updates, and scheduling-related needs.
• Take ownership of office mistakes and use them as coaching and learning opportunities.
• For offices with Mohs surgery, ensure cases are handled in-house through provider-to-provider referrals unless otherwise requested, and confirm that CLIA certification and lab directorship remain current.
• Make sure Mohs staff are properly credentialed and trained.
• Ensure post-care for Mohs cases is directed to the surgeon.
• Maintain knowledge of CLIA requirements and work with the lab to keep information current.
• Complete additional duties assigned by the supervisor as needed.

Qualifications and competencies

The preferred background includes leadership experience, healthcare administration or management exposure, strong computer skills, and the ability to communicate clearly and resolve conflict effectively. Dermatology experience is preferred. A working understanding of HIPAA and OSHA compliance is also important.

• At least 2 years of leadership experience preferred.
• Background in healthcare administration or management preferred.
• Strong computer literacy.
• Clear communication and leadership ability.
• Developed conflict resolution skills.
• Dermatology experience preferred.
• Working knowledge of HIPAA and OSHA requirements.
• Advanced familiarity with company systems and tools such as Nextech, Patient Acquisition, Klara, iPad-based workflows, general and cosmetic dermatology processes, and inter-center communication platforms.
• Growth-oriented leadership mindset with a history of improving revenue and margins.
• Strategic planning ability with a strong focus on data, details, and efficiency.
• Honest, trustworthy, and able to communicate in a kind, direct, and empathetic way.
• Ability to coach, motivate, and develop others while building a positive team culture.
• Strong communication skills across a wide range of stakeholders and the ability to manage conflict and support problem-solving.
• Highly organized, results-driven, adaptable, and able to manage multiple priorities with a strong work ethic and entrepreneurial mindset.

Travel expectations

This role requires the employee to be present in their assigned office(s) during the week. Occasional travel outside the region and/or to the corporate office may also be necessary.

Compensation

The listed salary range for this position is $63,000 to $80,000 per year.

Additional information

Schweiger provides an employee benefits package for eligible full-time and part-time team members. Full-time employees working 30 or more hours per week may receive medical coverage including virtual care, HSA/FSA, dental, and vision starting on the first day of the month after the hire date. They are also eligible for a 401(k) after 30 days of employment. Non-California employees may receive company-sponsored short-term disability, and transit commuters may use pre-tax savings options. All employees receive an additional personal holiday for their birthday. Part-time employees working fewer than 30 hours per week may receive dental and vision coverage from the first day of the month after hire and are also eligible for 401(k) after 30 days. Employees may also receive discounts on Schweiger skin care products and cosmetic services.

KPIs will be discussed based on the role and updated annually. The employer is an equal opportunity employer and does not discriminate on the basis of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, gender identity, disability, genetic information, veteran status, military status, application for military service, or any other protected class under local, state, or federal law. The company does not require COVID-19 vaccination for consideration, though some state guidelines may require vaccination status to be kept on file.