Front Office Receptionist

About Us

G’day Group is a prominent Australian tourism organization encompassing Discovery Parks, Resorts, and the G'day Rewards loyalty program. With over 2000 employees nationwide, it operates the country's largest network of parks, delivering exceptional experiences to customers.

Role Overview

We are looking for a Front Office Receptionist to serve as the welcoming representative at our park.

Key Duties

• Deliver excellent customer service standards.
• Manage guest check-ins and check-outs efficiently.
• Utilize the park booking system accurately for reservations and account management.
• Coordinate with Housekeeping to monitor accommodation readiness.
• Provide guests with information about the property and nearby attractions.
• Handle daily office administrative tasks.
• Maintain strong relationships with park staff, residents, and visitors.

Candidate Requirements

• Previous experience in front office roles within hospitality.
• A passion for delivering outstanding guest experiences.
• Proficient computer skills, specifically with RMS or similar reservation systems.
• Excellent communication and interpersonal abilities.
• Competent in handling cash transactions accurately.
• Strong organizational skills with attention to detail.
• Positive and enthusiastic demeanor.
• Availability to work on weekends, public holidays, and evenings as necessary.
• Possession of a current driver’s license is mandatory.

Benefits

• Discounted stays at over 300 G’day Group holiday parks across the nation.
• Exclusive discounts via G’day Rewards Partners.
• Recognition awards for service excellence.
• Access to Employee Assistance Programs for wellbeing support.
• Opportunities for internal promotions and career growth.

Additional Information

Candidates must consent to a Federal Police Clearance prior to receiving a job offer.

The role includes physical tasks such as manual handling including lifting up to 20kg, and may involve kneeling, squatting, handling chemicals, and operating machinery.

The G’day Group is committed to Environmental, Social and Governance (ESG) principles, focusing on creating a safe and inclusive workplace, supporting community engagement, and protecting the environment through ongoing strategic efforts.