Fraud Analyst

About the Role

Allegacy places strong emphasis on serving members and communities with integrity, and this position supports that mission by helping limit financial losses and safeguard member accounts. As a Fraud Analyst, you will be the first person to review fraud alerts and notifications coming from internal systems, Financial Centers, and other sources. Your job is to assess whether the activity appears legitimate, determine how serious the issue may be, and send cases that need deeper review to the appropriate fraud team.

Role Overview

This is a fraud investigation support role reporting to the Director of Account Management Services. You will work alongside other fraud staff who also report within the Account Management Services and Lending structure. The position focuses on identifying suspicious activity early, collecting supporting information, and helping ensure the right cases are escalated quickly and accurately. It also requires careful documentation, collaboration with internal teams, and the ability to work both independently and as part of a team in a fast-moving environment.

Key Responsibilities

• Examine fraud alerts and related notifications from internal tools, Financial Centers, and other channels to spot possible fraudulent activity.
• Perform first-level reviews of account behavior and transaction patterns to decide whether a deeper investigation is needed.
• Record case notes clearly and keep organized files for all reviewed alerts and matters.
• Refer suspicious or confirmed fraud cases to Fraud Investigators or management for additional action.
• Use internal platforms and research tools to review member accounts and collect supporting details.
• Help identify repeat issues and emerging trends that may indicate broader fraud risk.
• Assist with gathering information for reporting and tracking fraud-related activity.
• Coordinate with internal departments to confirm facts or obtain extra case details.
• Protect confidential member information and handle sensitive data with professionalism.
• Remain up to date on fraud procedures, system changes, and new fraud patterns through ongoing learning.
• Participate in team discussions and contribute ideas that improve processes.
• Complete assigned work efficiently and meet deadlines with supervisory guidance.
• Provide professional, courteous support to Financial Centers and business units on fraud-related questions.
• Work with teammates to keep fraud review practices consistent and accurate.

Required Skills and Knowledge

• Solid understanding of financial transactions, account activity, and banking or credit union operations.
• Familiarity with AML, KYC, and related compliance expectations.
• Awareness of fraud patterns, detection techniques, and prevention approaches.
• Working knowledge of regulatory reporting concepts such as SARs.
• Comfort using fraud monitoring systems, case management tools, and Microsoft Office applications.
• Strong analytical ability with close attention to detail.
• Good written and verbal communication skills for documentation and coordination.
• Ability to spot unusual patterns, inconsistencies, and suspicious behavior.
• Strong organizational and multitasking skills in a high-volume environment.
• Professional judgment, discretion, and a high standard of integrity.
• Ability to work both independently and collaboratively.

Education and Experience

A bachelor’s degree is preferred, particularly in Finance, Business, Criminal Justice, or a similar field. An associate degree may be accepted if paired with 3 to 5 years of relevant experience in fraud analysis, financial services, or customer service. A high school diploma or equivalent may also be considered with 5 or more years of progressively responsible experience in a financial institution or fraud-related position. Experience in a credit union or other financial institution is strongly preferred, and exposure to customer service or operations work involving fraud or risk tasks is helpful.

Additional Notes

This position requires the ability to handle sensitive information discreetly and may require eligibility to be bonded. Candidates should be comfortable managing several priorities at once, working under deadlines, and maintaining accuracy under pressure. Prior use of fraud detection platforms, case management systems, or financial software is an advantage.