Food & Beverage Retail Manager

About Legends Global and Rudolf Weber-ARENA

Legends Global is a leading global partner for premier live events, arenas, and brands worldwide, operating over 450 arenas with 20,000 events annually attended by more than 165 million guests across sports, music, entertainment, and congresses. The Rudolf Weber-ARENA, opened on September 12, 1996, is among Europe's most advanced multifunctional arenas, capable of hosting diverse events such as sports, theater, ice shows, and concerts, with capacities ranging from 800 to 13,000 guests. It provides optimal comfort for productions and excellent acoustics and sightlines for visitors, making it a prime venue for major events in the Ruhr region.

Role Overview

We are seeking a Shift Leader / Specialist in System Catering to shape the food and beverage experience at Rudolf Weber-ARENA. This role encompasses both strategic and operational control of our kiosks and bars focusing on quality, revenue, efficiency, and customer satisfaction. You will oversee daily business operations, collaborate closely with internal teams and external partners, and ensure a world-class service experience for visitors. Responsibilities include managing personnel, operations, development, and data tracking to help deliver memorable live experiences to millions of guests annually.

Key Responsibilities

• Organize public catering operations
• Manage and coordinate operational event activities
• Plan and lead staff deployment
• Maintain consistent service and quality standards, including adherence to HACCP guidelines
• Take responsibility for and analyze event performance metrics
• Schedule and supervise large event teams

Candidate Profile

• Completed formal training in gastronomy (preferably system gastronomy & franchise) or hospitality
• Several years’ experience in catering, stadium/arena gastronomy, or system gastronomy
• Proven track record in staff scheduling and leading large teams, ideally in event settings
• Understanding of KPIs, financial management, and operational processes
• Strong organizational skills, decision-making capability, and business acumen
• Aptitude for developing economically viable and sales-oriented F&B concepts in the event sector
• Proficiency with point of sale systems, scheduling software, and reporting tools

Benefits

• Employment with one of Germany's most successful arenas
• Work within a motivated team passionate about their work
• Flat hierarchies and an open-door culture
• Numerous discounts for restaurants and retail, plus corporate benefits
• Complimentary parking, drinks, and meals on event days
• Free tickets worth 1,080 euros and participation in company pension schemes
• Company celebrations and events