Executive Housekeeper

Overview

The Executive Housekeeper at Dreamscape Hospitality is tasked with leading the entire housekeeping department to maintain superior cleanliness, appearance, and service quality across guest rooms, public spaces, and support areas. This senior position involves staff supervision, budget oversight, interdepartmental collaboration, and adherence to the hotel’s quality and guest satisfaction benchmarks.

Core Duties

• Manage daily housekeeping operations to ensure rooms and common areas meet established standards.
• Perform routine inspections of guest accommodations, public zones, and laundry facilities to uphold quality.
• Oversee protocols related to lost and found, linen management, and sanitation processes.
• Recruit, train, schedule, and evaluate housekeeping personnel, maintaining optimal team performance and compliance with health and safety laws.
• Provide continuous guidance and professional growth opportunities to staff members.
• Control and monitor inventory of cleaning supplies and linens, placing orders prudently to balance service and budget.
• Assist in budget preparation and deploy cost-saving strategies that do not compromise service excellence.
• Address guest feedback swiftly, ensuring an exceptional hospitality experience.
• Coordinate closely with front office and other hotel departments to ensure seamless room readiness and service delivery.
• Maintain detailed administrative records including schedules, inspections, inventories, and maintenance requests, and prepare departmental performance reports.
• Collaborate effectively with maintenance, Food & Beverage, and Human Resources units to ensure integrated hotel operations.

Qualifications

• Preferred educational background is a degree or diploma in Hospitality Management or a related discipline.
• Demonstrable experience of 3 to 5 years managing housekeeping teams within the hotel industry.
• Strong leadership capabilities paired with excellent communication and interpersonal skills.
• In-depth knowledge of housekeeping methods, supplies, equipment, and OSHA safety standards.
• Proficiency in MS Office applications and hotel management software such as Opera or Property Management Systems.

Work Environment and Conditions

• Active, demanding hospitality setting requiring frequent standing, walking, and general physical activity during shifts.
• Availability for weekend, holiday, and flexible working hours is expected.

Additional Information

This job description does not encompass all duties; supervisors may assign additional reasonable tasks as needed.