Executive, Customer Operations & Administration

About the company

NCS is a major AI and technology services provider serving clients across Asia Pacific. Backed by a team of 15,000 people, the company helps organizations move faster and operate more resiliently by combining AI capabilities with digital delivery. NCS is part of the Singtel Group.

Role overview

In this role, you will act as a dependable administrative and coordination partner to senior leaders. The position focuses on keeping schedules organized, supporting day-to-day operations, and helping executives use their time effectively so business priorities stay on track.

Contract term

This is a direct contract position for 1 year.

Key responsibilities

Calendar coordination (main focus, around 70%)

• Manage the day-to-day calendars of 3 partners, including meeting setup and appointment coordination.
• Draft meeting agendas and short daily briefing notes for executives.
• Handle meeting logistics such as reserving rooms, arranging virtual meeting access, and preparing simple supporting materials.
• Keep calendar records accurate and follow up on any scheduling clashes.

Administrative support (around 20%)

• Provide general administrative assistance to the project team.
• Organize documents and maintain files in shared drives and libraries.
• Support basic project order processing activities under supervision.
• Coordinate responses to routine questions from internal stakeholders.
• Carry out data entry and compile basic information for reports.

Events support (around 10%)

• Assist with logistics for team meetings and events.
• Help with venue booking, catering coordination, and attendee management for basic event requirements.

Other duties

• Take on additional administrative tasks as assigned by supervisors.

Required qualifications

The suitable candidate should bring strong organization, attention to detail, and the ability to work in a busy environment. You should be comfortable handling multiple priorities, communicating clearly, and supporting senior stakeholders with professionalism and discretion.

Training and development

The selected candidate will receive structured onboarding and guidance in calendar management, business priority handling, stakeholder preferences, and project administration. Training on MS Office tools and collaboration platforms will also be provided, along with mentorship from experienced team members.

Additional information

NCS values Adventure, Excellence, Integrity, Ownership, and Unity, and looks for people who reflect these principles in both work and life. The organization also emphasizes its impact through valuing clients, growing its people, and building for the future.

Scam alert

NCS warns applicants about fake job offers and impersonation attempts involving recruiters. Official communication will only come from verified corporate email addresses ending in @ncs.com.sg. Be cautious of spelling changes, extra characters, or suspicious sender details. If you are unsure, verify the sender by contacting reachus@ncs.com.sg.