EU Sales Support & Events Specialist

About Maternal Newborn Health Innovations (MNHI)

Maternal Newborn Health Innovations (MNHI) is a public benefit corporation dedicated to reducing preventable harm and mortality among mothers and newborns during childbirth worldwide. MNHI developed the OdonAssist™ inflatable device, a novel birth assistance tool designed to facilitate a safer and gentler assisted vaginal birth during prolonged or complicated labor. This innovative device has been over a decade in development, benefitting from approximately $25 million in investment, extensive clinical trials, and has achieved CE certification, making it available in selected European hospitals across Italy, the UK, France, Spain, and Germany. MNHI plans to expand commercialization worldwide pending regulatory approvals.

Role Overview

We are seeking an EU Sales Support & Events Specialist to enhance the support for our commercial operations across Europe for the OdonAssist product. This role is tailored for individuals with experience in customer relationship management or sales support in medical or healthcare sectors who excel at building trusted client connections, organizing training and event logistics, and providing administrative support to sales teams. The position operates remotely within Europe and involves close collaboration with the commercial team and reporting to the VP Europe. Visa sponsorship is not provided.

Key Responsibilities

• Assist the sales team in driving lead progression and converting opportunities by preparing quotes, proposals, order documentation, completing supplier forms, handling customer onboarding documentation, and coordinating specific customer support requests.
• Organize and coordinate OdonAssist training sessions for customers and internal teams, support the Clinical Account Managers in congress and event planning, manage the availability and shipment of training equipment such as manikins and non-sterile devices, maintain training materials and attendance records, and refine customer feedback processes.
• Develop and sustain strong, trustworthy relationships with key OdonAssist customers across European markets, proactively monitor and address customer satisfaction issues to consolidate long-term partnerships, expertly utilize CRM systems to extract and analyze data to identify improvements, and serve as liaison between internal departments and external stakeholders.

Qualifications and Experience

• 3–5 years of experience in customer relationship management or sales support roles within medical or healthcare settings, or in sales positions involving significant customer engagement and coordination duties.
• Preferred experience includes maternal health, obstetrics or related fields, coordinating training programs, supporting product launches, or transitioning from sales to customer success or sales support roles.
• Fluent English required; additional proficiency in Spanish, German, French, or other European languages is a strong advantage.
• Excellent interpersonal skills enabling strong internal and external relationship building.
• Demonstrated ability to manage multiple concurrent tasks such as training calendars, equipment distribution, and attendee coordination across several countries efficiently without scheduling issues.
• Strong organizational aptitude and meticulous attention to detail.
• Ability to simultaneously manage multiple customers, sales prospects, and training engagements.