E-Commerce Marketplace Manager

About the Role

We are looking for a proactive and strategic Marketplace Manager to take full ownership of our online sales channels and enhance brand visibility across primary marketplaces including Amazon, Flipkart, Walmart, eBay, among others. This role involves managing all aspects of seller accounts from product listing optimization and advertising campaigns to inventory control and reputation management. The objective is to secure the Buy Box, improve search rankings, and build a trusted brand presence, driving sustainable, profitable growth.

Key Responsibilities

• Design and implement comprehensive marketplace strategies focusing on sales growth, market expansion, and profitability for platforms like Amazon Seller Central/Vendor Central and Flipkart Seller Hub.
• Perform detailed competitor and keyword research utilizing tools such as Helium 10 and Jungle Scout to pinpoint market opportunities.
• Manage profit and loss for each marketplace, overseeing budgets for advertising, promotional activities, and associated fees.
• Foster and maintain relationships with marketplace representatives and account managers.
• Oversee the complete product catalog lifecycle including creating, refining, and enhancing listings with compelling content that adheres to brand and platform standards.
• Maintain high-quality content such as images, A+ Content or Enhanced Brand Content, and videos, ensuring consistency and compliance across marketplaces.
• Develop and execute strategies for review generation and reputation management to bolster brand trust and seller ratings.
• Manage catalog integrity by addressing duplicate listings and preventing unauthorized seller activity.
• Plan, launch, and optimize pay-per-click (PPC) campaigns on platforms including Amazon Sponsored Products and Flipkart Ads to meet advertising cost targets and return on ad spend goals.
• Manage marketplace-specific promotions such as lightning deals, coupons, and seasonal campaigns including Prime Day and Black Friday.
• Collaborate with supply chain and logistics teams to forecast demand and maintain optimal inventory levels at fulfillment centers like FBA and Flipkart Advantage.
• Monitor fulfillment metrics such as shipping speed, cancellation rates, and stock availability to maintain healthy seller account status.
• Work closely with customer support teams to promptly resolve marketplace-related customer issues to protect seller performance metrics.
• Track daily performance metrics including sessions, conversion rates, Buy Box percentage, advertising key performance indicators, and overall sales.
• Analyze marketplace dashboards and third-party analytics for actionable insights and report findings to leadership regularly.
• Keep updated on algorithm changes, policy updates, and new marketplace features, adjusting strategies proactively.

Candidate Qualifications

• Minimum of 2 years hands-on experience managing brand presence and driving sales on Amazon and/or Flipkart; familiarity with Walmart, eBay, or regional marketplaces is advantageous.
• Strong working knowledge of Amazon Seller Central, Vendor Central, and Flipkart Seller Hub platforms.
• Demonstrated expertise in developing and optimizing PPC advertising campaigns, understanding critical metrics including ACOS, TACOS, and ROAS.
• Experience using analytical tools such as Helium 10, Jungle Scout, SellerApp, or DataHawk to support data-driven decision making.
• Ability to interpret data effectively and convert insights into strategic improvements for rankings, conversion rates, and profitability.
• Detail-oriented approach ensuring accuracy in listing optimization, inventory synchronization, and compliance with marketplace regulations.