Digital Enablement Specialist

Overview

A partner organization in the United States is seeking a Digital Enablement Specialist to work remotely. This role is focused on bridging the gap between commercial teams and technology solutions aimed at enhancing efficiency, collaboration, and overall business performance. The specialist will handle digital operations including CRM management, internal platforms, automation tools, and user enablement initiatives.

Key Responsibilities

• Act as the liaison between Sales and IT to understand and translate business technology needs and resolve issues effectively.
• Track and communicate the status of IT and ERP enhancement requests to keep commercial stakeholders informed.
• Provide expert support as a CRM super-user to troubleshoot and assist with digital platform challenges.
• Manage both customer-facing and internal extranet platforms, ensuring content updates, user permissions, and data accuracy are maintained.
• Design, develop, and maintain digital tools using Power Platform applications such as Power Apps and Power Automate to streamline workflows.
• Continuously improve internal digital systems that consolidate resources, approval processes, forms, and sales enablement content.
• Identify automation opportunities to optimize repetitive tasks and foster better collaboration across Sales, Supply Chain, and support teams.
• Deliver training, documentation, and frontline user support for digital tools prior to escalation.
• Contribute to larger technology, marketing, and digital transformation initiatives affecting business users.
• Represent commercial user interests during digital workplace discussions, prioritizing and aligning improvements with business goals.

Candidate Requirements

• Bachelor’s degree or equivalent professional experience relevant to the field.
• Minimum of three years’ experience in digital program deployment, transformation initiatives, or technology-driven business improvements.
• Proven track record in guiding digital change management and facilitating user adoption of new technology and procedures.
• Capability to develop digital roadmaps and integrate solutions within broader enterprise IT strategies.
• Strong adaptability to learn and apply various workplace technologies quickly.
• Experience with CRM systems, enterprise applications, or supporting business systems is strongly preferred.
• Familiarity with Power Platform tools including Power Apps and Power Automate is advantageous.
• Excellent analytical skills to translate business needs into practical technical solutions.
• Strong communication and stakeholder engagement abilities, effective across both technical and non-technical teams.
• Competence in providing user training, creating documentation, and supporting users in a fast-paced environment.
• Availability to travel to Mobile, Alabama as required.

Compensation & Benefits

• Competitive annual salary approximating $120,000.
• Work-from-home flexibility with occasional travel obligations.
• Ten paid observed holidays plus two floating holidays annually.
• Annual paid time off totaling 80 hours, prorated depending on hire date.
• 401(k) plan featuring full company matching on the first 6% of employee contributions.
• Various medical coverage plans including HDHP and PPO with competitive premiums and deductibles.
• Employer contributions to Health Savings Accounts: $1,000 for individuals, $2,000 for families on HDHP plans.
• Access to Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• Dental and vision insurance coverage options.
• Employer-paid short-term and long-term disability insurance.
• Life and accidental death & dismemberment insurance valued at 2.5 times annual salary, with optional add-ons.
• Voluntary benefits such as supplemental insurance, identity and fraud protection, and legal insurance.
• Wellness programs promoting physical and mental health.
• Opportunities to actively participate in wide-reaching digital transformation efforts with significant business impact.