Digital Content and Experience Coordinator

Role Overview

This role is ideal for an individual who is highly organized, detail-oriented, and motivated to deliver precise and efficient work. The position focuses on managing repetitive workflows, adhering to defined processes, and executing a high volume of tasks within tight deadlines in a fast-paced e-commerce environment. This opportunity serves as a foundational role in digital content management and e-commerce operations, mainly involving hands-on website execution, quality checks, documentation, and coordinating projects.

Key Responsibilities

• Implement approved digital content strategies on Michael Kors and Michael Kors Outlet websites across North America.
• Manage day-to-day homepage updates, landing page adjustments, navigation alterations, promotion placements, seasonal campaigns, sale events, and other website content activities.
• Oversee the execution of promotional calendars for Michael Kors Outlet, ensuring that promotional materials, creatives, links, timings, and site placements are accurate and timely.
• Convert strategic goals and guidance into detailed briefs, linking resources, tickets, trackers, and execution deliverables.
• Collaborate with site merchandising, web production teams, and other cross-functional departments to facilitate content movement from briefing to launch.
• Conduct meticulous quality assurance checks before and after content launches, identifying and reporting any issues related to content accuracy, linking, messaging, or site functionality.
• Maintain up-to-date content calendars, project trackers, process documents, and team reference materials.
• Support updates using third-party platforms and tools as per directives from the Digital Content & Experience Manager.
• Perform daily walkthroughs of the sites and assist with ongoing site maintenance tasks.
• Help collect materials and performance data for seasonal reviews and leadership presentations.

Qualifications and Skills

• Minimum of one year of experience in e-commerce, digital content, site operations, project coordination, or related retail functions.
• Exceptional attention to detail with a strong focus on accuracy.
• Capability to handle repetitive, high-volume tasks and meet deadlines reliably.
• Strong organizational, communication, and follow-through abilities.
• Comfortable adhering to established workflows, incorporating feedback, and escalating concerns appropriately.
• Proficient with Microsoft Office applications such as Excel and PowerPoint.
• Ability to work onsite in New York City at least three days every week.

Desired Additional Experience

• Experience with content management systems, project management tools, personalization platforms, analytics, or e-commerce technologies.
• Familiarity with Salesforce Commerce Cloud, Dynamic Yield, Contentsquare, Monday.com, Jira, or comparable tools.
• Conversational skills in French and/or Spanish are a plus.

Employee Benefits

• Generous holidays and paid vacation days.
• Summer Fridays off.
• Opportunities for internal transfers across brands including Michael Kors and Jimmy Choo.
• Employee discounts on Michael Kors and Jimmy Choo products.
• Exclusive access to employee sales.
• Fav 5 Cards providing discounts for friends and family.
• 401k retirement plan matching contributions.
• Paid parental leave.
• Wellness programs focusing on employee health and wellbeing.
• Commuter benefit options.
• Discounts on gym memberships.

Equal Opportunity and Inclusion

The company is committed to equal employment opportunities and forbids discrimination or harassment based on race, color, gender, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information, or any other unlawful criteria under federal, state, or local laws. Reasonable accommodations during recruitment and interviews are available upon request by contacting the Talent Acquisition team.

Compensation

Salary for this role varies depending on the responsibilities, an individual's skills, and years of experience, in compliance with relevant pay transparency laws.