Deal Desk Manager

About Twilio and the Role

Twilio leads innovation in communication technologies and empowers millions of developers worldwide to deliver personalized customer experiences. Embracing a remote-first culture, Twilio fosters a diverse, globally connected workforce contributing to impactful projects every day. As a Deal Desk Manager based remotely in Singapore, you will play a critical role in Twilio’s North American Go-to-Market operations, utilizing your financial analysis expertise to enable sound deal structuring and execution.

Core Responsibilities

• Assess financial aspects of both standard and custom commercial agreements by analyzing pricing, discounts, term durations, usage commitments, and impact on gross margin.
• Collaborate closely with Sales teams to design deals that balance price, volume, and risk within Twilio’s financial guidelines.
• Create, maintain, and evaluate complex financial models and pricing scenarios to support unique deal requests and senior leadership decisions.
• Manage the entire Deal Desk process in Salesforce/CPQ, ensuring accurate pricing approvals, quote creation, order form documentation, contract execution, and opportunity closure with complete data accuracy and adherence to company policies.
• Build strong partnerships with Legal, Billing Operations, Finance, and Sales to improve deal throughput especially during peak periods like month-end and quarter-end.
• Act as a compliance guardian and adviser for Sales and Go-to-Market teams, ensuring internal contract policies, approval workflows, and discount governance are properly followed.
• Work with Sales and Legal to review non-standard contract terms within Order Forms, ensuring compliance with corporate risk management and revenue recognition standards.
• Identify recurring patterns, exceptions, and bottlenecks in deal workflows, recommending process and system improvements to enhance Deal Desk efficiency.

Required Qualifications

• Bachelor’s or Associate’s degree with at least 5 years of experience in Corporate Finance, Financial Planning & Analysis, Commercial Finance, or a similar analytical GTM/Deal Desk role, or 7 years of relevant experience without a degree.
• Proven analytical and financial acumen, with deep understanding of financial fundamentals and ability to clearly communicate financial trade-offs.
• Advanced proficiency in Excel or Google Sheets, capable of building intermediate-level financial models, formulas, and scenario analyses.
• Highly organized and detail-focused individual capable of managing multiple urgent requests under tight deadlines.
• Self-motivated with a proactive mindset and integrity that aligns with Twilio’s culture.

Preferred Qualifications

• Experience with online sales/document management tools such as Salesforce, Tableau, Contract Lifecycle Management software, or JIRA.

Additional Details

This position is remote-based in Singapore, with approximately 5% travel expectations. Twilio offers competitive salary packages along with generous leave policies, healthcare benefits, retirement plans, and support for community volunteering and donations. Twilio values diversity and inclusion, is an equal opportunity employer, and maintains a safe hiring process free from fraud.

Recruitment Safety Notice

Candidates should be cautious of fraudulent recruiting attempts. Official communications come only from @twilio.com emails. Twilio never requests payment or sensitive financial information during hiring and conducts formal interviews as part of the recruitment process.