Customer Support & Supply Chain Coordinator
Remote • Penuh Waktu
Jadilah yang pertama mendaftar
- Pengalaman
- 2+ tahun
- Gaji
- —
- Lowongan
- 1
- Diposting
- 2 jam yang lalu
- Mode kerja
- Bekerja dari rumah
- Kelayakan
- Candidates with the required customer support background, strong English communication skills, and availability to work UK business hours can apply. The employer is seeking someone who can start within 1–2 weeks and is open to a part-time schedule that will grow over time.
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Deskripsi pekerjaan
Role overview
This is a long-term remote opportunity with an e-commerce company serving customers in the UK. The role combines customer support and supply chain coordination, with scope to grow into a more senior position over time as the business expands. The team is looking for someone who is proactive, dependable, and comfortable taking ownership of their work.
Work schedule and location
The position is remote, but the working schedule must align with UK business hours so coordination with the team and customers remains smooth. The role starts at about 14 hours per week, with hours expected to increase gradually as the company grows. Availability for weekly team calls is required.
Tools and platforms
- Shopify for e-commerce operations
- Slack for internal communication
- Google Workspace for day-to-day work and documentation
Key responsibilities
The coordinator will manage customer communications by email, handle common support issues such as tracking updates, FAQs, refunds, and general queries, and respond within 24 hours. The role also includes overseeing supply chain-related tasks, such as checking that orders are dispatched on schedule, identifying delays or problems, and communicating directly with suppliers. Daily reporting sheets must be kept updated, and the person in the role is expected to help improve internal documentation and support workflows. Professional conduct is essential in all interactions with customers and colleagues.
Training and support provided
The business will supply email templates, video-based training, standard operating procedures, and ongoing support when needed.
What the company is looking for
The ideal candidate has fluent written and spoken English, at least 2 years of customer support experience, and a strong interest in helping customers and resolving operational issues to a high standard. The company values someone who is organised, self-driven, eager to learn, and ready to grow with the team. Availability to begin within 1–2 weeks is important.
Growth potential
This position offers room for progression. As the business grows, the successful candidate may take on responsibilities such as helping onboard and train new team members and moving into a lead or more senior role.
Application details
Interested applicants should share their relevant experience and explain why they believe they would be a strong fit for the role.