Customer Support Executive - Banking Process (Inbound Voice)
Kolkata, West Bengal, India · Full Time
Be the first to apply
- Experience
- Any
- Salary
- INR 15,000 – INR 20,000 / month
- Openings
- 1
- Posted
- 2 jam yang lalu
- Work mode
- In office
- Education
- 12th pass or graduate
- Resume
- Required to apply
Where you'll work
Sign in to tell us what does and doesn't work for you here — it sharpens every match we show you.
Job description
Role Overview
The position is for a Customer Support Executive engaged in handling incoming voice calls within the banking sector, based in Kolkata. This role is open to candidates ranging from freshers to those with prior experience, requiring a minimum educational qualification of 12th pass or graduation.
Language Proficiency
Applicants must be proficient in at least one of the following language groups: Hindi and Bengali, English with Hindi and Bengali, Odia, or Assamese.
Primary Duties
- Attend to inbound customer calls addressing various banking-related queries.
- Resolve issues raised by customers with efficiency and professionalism.
- Deliver precise information and suitable solutions tailored to customer concerns.
- Maintain a customer-centric mindset throughout interactions.
- Adhere strictly to defined process protocols and quality standards.
- Refer complex or unresolved issues to higher authorities as necessary.
Minimum education
Higher Secondary (Class 12)
Industry
Banking