Customer Support Executive

About the company

HTC ENGINES LLP is a Mumbai-based business with a long-standing heritage in engine manufacturing and exports. The company operates internationally across the Middle East, Africa, and the Asia-Pacific region, and its diesel engines serve sectors such as agriculture, construction, marine, and power generation.

Role overview

This position is suited to a mature professional with prior experience who can manage customer-facing operations, support client communication, and assist with basic office administration along with day-to-day accounts data entry in Tally.

Core responsibilities

• Serve as the main contact for customers and handle inquiries, concerns, and complaints by phone and email in a prompt, courteous manner.
• Maintain client accounts and support relationship management through clear and professional communication.
• Independently prepare, structure, and send emails to customers, vendors, and internal teams.
• Record customer conversations, service issues, and resolutions accurately in MS Word and Excel.
• Carry out routine billing, invoicing, and basic accounting-related data entry work.

Additional requirements

• Applicants should have at least 1 year of experience in customer support, client relationship management, or back-office administration.
• Fluency in spoken and written English is mandatory.
• Fluency in spoken Gujarati is mandatory.
• Ability to speak Marathi is preferred and will be an added advantage.
• Hands-on working knowledge of Tally is required.
• Working knowledge of MS Office, especially Word and Excel, is needed.
• The role calls for strong problem-solving ability, good telephone manners, patience, and a customer-first attitude.

Other information

This is a full-time, onsite role based in Mumbai, Maharashtra. Only candidates from Mumbai can apply. There are 2 openings available. The salary offered is ₹2,00,000 to ₹2,40,000 per year. The selected candidate is expected to join immediately.

Perks

Job offer.