Customer Success Manager

About Full Turn Custom Apparel

Full Turn Custom Apparel partners with industry experts, customers, and staff to develop and produce custom-branded luxury apparel for a variety of clients including professional sports teams, universities, country clubs, specialty stores, and resorts globally. Founded initially as Pima Direct in 2006, the company now serves over 1,000 specialty retailers across the US and internationally, emphasizing quality, innovation, and partnership in apparel design and manufacturing.

Role Overview

This full-time, on-site Customer Success Manager position based in San Leandro, CA involves managing and strengthening relationships with specialty retail partners. Key responsibilities include onboarding new customers, overseeing account performance, handling inquiries and issues, and collaborating closely with sales, production, and logistics teams to fulfill customer requirements. The role is proactive in identifying ways to improve customer satisfaction, enhance retention, and support account growth. Tracking customer feedback and market trends are also essential to suggesting process enhancements and contributing to broader strategic goals.

Qualifications and Skills

• Strong aptitude for ensuring customer satisfaction and delivering outstanding service experiences.
• Demonstrated capability in building relationships and securing customer loyalty to nurture and expand long-term accounts.
• Analytical competency to evaluate customer data, spot patterns, and formulate improvement plans.
• Excellent communication skills both written and verbal, with an ability to convey information professionally.
• Effective organizational and time management skills to juggle multiple accounts and priorities in a dynamic environment.
• Experience in the apparel, retail, or related sectors is advantageous.
• Familiarity with CRM systems and standard office software applications.
• A Bachelor’s degree in Business, Marketing, Communications, or a related discipline, or equivalent work experience.