Customer Success Manager

About Traum Ferienwohnungen

Traum Ferienwohnungen is a leading vacation rental platform specializing in high-quality accommodations throughout Germany and Europe. The company collaborates closely with property owners, travel partners, and customers to provide a seamless booking and vacation experience. With over 20 years of experience, Traum Ferienwohnungen connects hosts and travelers, offering homes where guests can feel truly comfortable.

Key Responsibilities

• Participate actively in shaping product development and process improvements.
• Design and implement sales strategies to drive growth.
• Enhance the customer journey to boost performance and revenue.
• Manage sales activities related to existing clients.
• Oversee customer relations and ensure high satisfaction levels.
• Provide consultation and support to customers via phone and written communication.
• Serve as the personal contact for international clients.
• Conduct pricing and contract negotiations effectively.
• Facilitate onboarding for new customers.
• Offer advice and promote additional products and services.
• Handle complaint management and resolve escalation cases.
• Support accounting-related duties.
• Professionally edit, refine language, and translate marketing emails and campaign content.

Preferred Qualifications

• Fluency in the local market language (German) and/or proficiency in business English.
• Residence in or near the target region with geographic familiarity.
• Previous experience in the vacation rental or hospitality sector, bringing relevant industry knowledge.