Customer Success Manager
Dubai, United Arab Emirates • Penuh Waktu
Jadilah yang pertama mendaftar
- Pengalaman
- 1–3 tahun
- Gaji
- —
- Lowongan
- 1
- Diposting
- 23 jam yang lalu
- Mode kerja
- Di kantor
- Pendidikan
- Lulusan mana pun
- Kelayakan
- Applicants who have recently graduated or who possess between one and three years of experience in client-facing roles such as account management or customer success are encouraged to apply.
- Melanjutkan
- Wajib mendaftar
Tempat Anda akan bekerja
Deskripsi pekerjaan
Overview
Whizz HR is seeking a dynamic and client-centric Customer Success Manager based in Dubai, UAE. This role is integral to managing and nurturing a portfolio of existing clients by enhancing relationships, maintaining high retention rates, ensuring timely renewal of services, and identifying opportunities to offer additional business solutions. The position is well-suited for individuals passionate about relationship building, client communication, and cross-team collaboration to provide outstanding service.
Key Duties
- Oversee and build strong relationships with assigned client accounts.
- Act as the main communication contact for clients.
- Regularly follow up with clients to gauge satisfaction and capture evolving business needs.
- Manage the service renewal process to ensure all renewal chances are captured and executed on time.
- Create renewal proposals and coordinate their execution with relevant internal teams.
- Spot opportunities for upselling and cross-selling additional services.
- Address and resolve client inquiries by liaising with appropriate departments.
- Keep meticulous records of client data and renewal timelines within the CRM system.
- Work collaboratively with various teams to guarantee smooth service delivery.
- Generate performance reports on client portfolios, renewals, retention metrics, and business prospects.
Qualifications
- A bachelor's degree in Business Administration, Marketing, Finance, Commerce, or a related discipline.
- Open to fresh graduates keen to develop client relationship skills.
- Preferred experience of 1 to 3 years in client relationship management, customer success, account management, customer service, or business consulting.
Essential Skills
- Exceptional oral and written communication abilities.
- Strong interpersonal skills and talent for building client relationships.
- Client-oriented mindset paired with a positive and proactive attitude.
- Effective organizational and diligent follow-up capabilities.
- Competent problem solver with negotiation experience.
- Proficiency with Microsoft Office tools such as Excel, Word, and Outlook.
- Experience or familiarity with CRM software is beneficial.