Customer Services Team Member at Mitre 10 MEGA Warkworth

About Mitre 10 MEGA Warkworth

Mitre 10 MEGA Warkworth operates under Riviera Hardware Holdings, a New Zealand-owned business within the Mitre 10 network. The group includes stores in Warkworth, Albany, Silverdale, New Lynn, and Whangaparaoa, alongside Columbus Coffee cafés, a Distribution Centre, and a Frame & Truss Manufacturing facility. Supported by the trusted Mitre 10 brand, the organisation presents authentic career growth across retail, trade, manufacturing, and distribution sectors within a local business setting.

The Warkworth store is a bustling location with a loyal local clientele, servicing homeowners, tradespeople, and DIY enthusiasts. It blends the broad range and speed of a MEGA store with a local community spirit. The team is friendly, practical, and committed to excellent service, valuing regular customers and taking pride in delivering the right solutions.

Role Overview

As a Customer Service Team Member stationed at the service desk, you will significantly contribute to a positive experience for customers. Your duties will include managing customer enquiries, handling transactions, processing returns and refunds, assisting with Click & Collect orders, and collaborating with other departments to resolve any issues efficiently.

This is a permanent, full-time position requiring 40 hours per week, with shifts scheduled Tuesday to Saturday or Sunday to Thursday. An ideal candidate remains composed under pressure, pays close attention to detail, and interacts confidently with a broad range of customers.

Key Responsibilities

• Handle returns, refunds, and exchanges accurately.
• Take special orders and schedule customer bookings.
• Support Click & Collect transactions and follow up with customers.
• Respond promptly to customer enquiries in person, by phone, and online.
• Collaborate with store teams to address and resolve customer issues.
• Maintain precise records and adhere to established store procedures.
• Ensure the service desk is organized, professional, and presentable at all times.

Candidate Profile

We seek a candidate who enjoys assisting people and takes pride in accuracy. Candidates should demonstrate:

• Previous customer service experience, preferably in retail, hospitality, or a similar people-focused environment.
• Strong communication and problem-solving abilities.
• Confidence in handling a variety of customer enquiries.
• A calm and professional demeanor when managing issues.
• A positive, dependable attitude and a collaborative spirit.

This position is best suited for individuals living locally or within a reasonable commute of Warkworth, with reliable availability for all scheduled shifts.

Benefits

Everyday Advantages:

• Access to a generous staff purchase scheme at select Mitre 10 and Columbus Coffee outlets (eligibility criteria apply).
• Discounts on food and beverages at the in-store Columbus Coffee Café (eligibility criteria apply).
• Ongoing savings on shopping, travel, dining, and more via a perks application.

Growth and Development:

• Chance to gain skills across various departments.
• Opportunities for internal transfer within the store and the wider Riviera group.
• Continual training through eLearning platforms.
• Experience in trade, retail, and specialized product sectors.

Recognition and Team Culture:

• Monthly awards based on company values with associated rewards.
• Recognition and rewards for long service across Riviera brands.
• Annual events celebrating top-performing employees.

Next Steps

If you are passionate about customer service, adept at problem-solving, and want to work in a supportive local team, consider applying to join an organisation that values excellent service, people, and community.