Customer Service Representative - Remote Medical Support

About the Role

We are recruiting full-time remote Customer Service Representatives to support a leading Fortune 500 pharmaceutical company. This position is ideal for candidates with medical insurance experience who enjoy assisting patients and delivering excellent service.

Key Responsibilities

• Deliver outstanding customer service and patient support for prescription benefits inquiries.
• Verify and update patient information.
• Handle inbound calls and conduct outbound calls as needed to address patient concerns.
• Collect and assess patient billing and medical data.
• Follow federal healthcare program regulations and guidelines strictly.

Qualifications & Requirements

• Minimum of one year recent experience in a call center environment with no exceptions.
• Familiarity with medical terminology, HIPAA regulations, and patient confidentiality standards is a significant advantage.
• High attention to detail and accuracy, especially in data entry.
• Access to a private, quiet, distraction-free workspace at home.
• Ability to consistently work full scheduled shifts without interruptions.
• Basic technical troubleshooting skills related to remote work challenges.
• Mandatory high-speed wired internet connection; mobile hotspots are not accepted.
• High school diploma or equivalent required.
• Adherence to all company KPIs and policies.

Schedule and Compensation

• Work hours are Monday through Saturday with shifts between 7:00 AM and 8:00 PM CST.
• Hourly compensation is $16/hour with weekly pay and benefits.
• Equipment required for work will be shipped directly to the employee.
• Start date anticipated in August or September 2026.

Additional Information

This opportunity offers work-from-home convenience supporting a prestigious pharmaceutical company. Weekly payment and company-provided equipment enhance employee support.

Important: The hiring process will never require any payment. Any requests for payment should be reported immediately as fraudulent. The company strictly prohibits falsified resumes or documents which may result in serious consequences.