Customer Service Officer

About the Role

We are seeking a dependable and proactive Customer Service Officer to join a prominent concrete company based in Townsville. This role is crucial as it acts as the primary communication hub within a busy distribution team, far beyond simply answering phone calls.

Key Qualifications

• Reliability: Consistent punctuality, professionalism, and a team-oriented approach while working onsite five days a week.
• Customer-Centric Attitude: Eagerness to be an essential part of a high-volume order processing and distribution operation.
• Excellent Communication Skills: Ability to accurately handle complex customer orders and resolve inquiries efficiently.
• Technological Proficiency: Comfort with using various computer systems and digital tools.
• Adaptability: Quick learning capability and resilience in a dynamic industrial setting.

Benefits and Opportunities

• Secure, full-time permanent employment within a growing industry sector.
• Supportive and inclusive team culture valuing every employee.
• Continuous professional development through mentoring from industry experts.
• Real potential for career progression throughout the company's national network.

Commitment to Diversity

The employer is dedicated to equal employment opportunities, fostering diversity and inclusivity. Professionals from all backgrounds are encouraged to apply.