Customer Service Manager

Overview

Join our expanding international organization as a Customer Service Manager, where you will play a pivotal role in overseeing every aspect of your centre's operations. You will be empowered with the autonomy and resources needed to manage your centre like your own business, ensuring all activities run smoothly and successfully.

Key Responsibilities

• Take full ownership for managing all activities on-site.
• Address challenges promptly and provide effective solutions.
• Conduct guided tours for potential customers, showcasing the workspace benefits.
• Drive upselling strategies with current clients to maximize opportunities.
• Provide exceptional care to customers, fostering relationships that turn them into brand advocates for you, your team, and the company.

What We Offer

• An engaging, stimulating, and rewarding career journey.
• Comprehensive induction training along with continuous learning and development programs.
• Opportunities for career advancement and promotions.
• Generous and attainable incentive schemes paired with sociable working hours.
• Access to a wide array of flexible and tailored workplace benefits, supporting mental, physical, and financial wellness.

Candidate Profile

We are seeking candidates with experience in leading small, focused teams that have successfully met performance targets. Backgrounds in managing flexible workspace centres, retail stores, restaurants, or any customer-centric environments are valuable. Core attributes include a strong sales orientation, commercial acumen, and a positive mindset. The following qualities are essential:

• Passion: Genuine enthusiasm for providing outstanding service to a diverse range of prospects, customers, and visitors.
• Drive: Personal and team motivation to achieve and surpass business goals with persistence and dedication.
• Resilience: Ability to maintain focus on critical business priorities despite obstacles or setbacks.

Ultimately, you will be responsible for guaranteeing that all customers experience first-rate service and that the workspace environment maintains the highest standards.

About the Company

We operate nearly 4,000 technologically advanced, sustainable, and inspiring centres worldwide, standing four times larger than our nearest competitor and growing rapidly. Serving 80% of Fortune 500 firms, we aim to expand to over 30,000 centres within the coming decade, making us an excellent fit for professionals seeking enriching career progression.

Many of our senior leaders began their journeys within our centres, reflecting our commitment to internal growth. Our sustainability efforts include significantly reducing commuting carbon emissions by promoting alternative transportation, alongside investments in eco-friendly building technologies, supporting our goal to achieve carbon neutrality.

Apply Now

Seize this opportunity to help millions enjoy superior workdays by delivering exceptional workspace experiences. We encourage you to apply and join us in shaping the future of workspaces.