Customer Service Executive - Network Operations & Support

About Tata Communications

Tata Communications leads with innovation and intelligence in connectivity, delivering advanced services across Cloud, Mobility, Internet of Things, Collaboration, Security, Media, and Network domains. They aim to pioneer a new era for communications technology.

Role Overview

The migration team is responsible for preparing detailed design documents outlining the physical migration of network devices from Alcatel Lucent/Nokia 7450 to 7750 models. These documents support the integration teams and field technicians during implementation.

Key Responsibilities and Skills

• Designing inside plant infrastructure in telecom exchanges and data centers, covering racks, devices, network, and power cabling layouts.
• Managing physical migration of network devices including creating planning and design documentation for these migrations.
• Utilizing tools like PNI SpatialNet, TPNI, Smallworld, ConnectMaster, Geospatial platforms, alongside Microsoft Excel, Visio, and Word for documentation and diagram creation.
• Importing and exporting data within PNI tools to ensure accuracy and integration consistency.
• Possessing core network and aggregation knowledge, including experience in creating end-to-end and single line network diagrams.
• Familiarity with Alcatel Lucent/Nokia 7450 & 7750, Cisco ASR9000, and DWDM technologies across various media types.
• Understanding the full network lifecycle from design through installation.
• Hands-on field involvement such as fiber installation, splicing, patching to NTU, and familiarity with hardware components including cards, SFPs, and patch cords.
• Working hours aligned with continuous Australian business hours, starting either 3:30 AM to 12:30 PM or 2:30 AM to 11:30 AM.
• Strong communication skills and proficiency with Mobile Android version 16.