Customer Service Executive - International Non-Voice Support

About the Role

Sutherland is seeking talented candidates to join as Customer Service Executives specializing in International Non-Voice Support. Our client is a global leader in digital transformation and customer experience, serving sectors such as healthcare, banking, telecommunications, and retail. This position involves managing real-time chat and email communications to ensure excellent customer service.

Key Responsibilities

• Handle real-time customer interactions via chat and email channels efficiently.
• Maintain high-quality communication standards both verbally and in writing.

Candidate Requirements

• Possess a minimum of 9 months experience in international non-voice customer service processes.
• Exhibit excellent verbal and written communication abilities.
• Be available to join immediately or with a notice period of up to 15 days.

Working Details

• Work schedule consists of a 5-day week with rotational shifts, predominantly night shifts.
• Work is office based at Sutherland’s Chennai location (Gateway Office Parks, Perungalathur).
• Transportation support includes two-way cab facilities within a 25 km radius, provided depending on shift timings.

Compensation and Benefits

The compensation package ranges between INR 250,000 and INR 275,000 per annum, adjusted according to candidate experience.

Selection Process

• Initial HR interview conducted as walk-in sessions.
• Panel interview with Senior Directors, also walk-in.
• Voice and non-voice assessments as part of the evaluation.

Additional Information

Sutherland upholds high ethical standards and never requests payments for employment opportunities. Candidates are encouraged to report any suspicious requests via official contacts.