Customer Service Executive

Overview

The role involves managing daily business transactions and responding effectively to customer inquiries to ensure smooth branch operations and high service standards. It includes enhancing the branch's business by proactively engaging in development activities, cross-selling, and upselling a range of financial products and services.

Key Responsibilities

• Manage daily business dealings and resolve customer concerns efficiently while adhering strictly to organizational processes.
• Drive branch growth by consistently promoting and cross-selling multiple offerings.
• Ensure operational excellence and maintain the quality of business through disciplined process compliance.
• Develop and maintain positive relationships with customers and potential clients.
• Handle valuables and maintain accurate records related to daily branch transactions.

Qualifications and Skills

• Minimum of a graduate degree; preference given to B.Com or M.Com graduates.
• Fundamental proficiency in computer usage, particularly MS Office applications, is mandatory.
• Strong problem-solving abilities and logical mindset.
• Focus on achieving results with a proactive and innovative attitude.
• Ability to work team-cooperatively with flexibility and perseverance.
• Excellent communication skills in both the local language and English.

Additional Information

• The compensation aligns with prevailing market standards and internal company policies.
• Employment terms and benefits follow company regulations and policies.
• Interactions include internal staff, group company personnel, and customers.
• Assets and resources are assigned as per policy requirements.
• The role requires handling walk-in customers and daily branch business transactions efficiently.