Customer Relationship Management Executive

Overview

We are seeking a seasoned CRM Executive to become a vital part of our automotive division based in Lusail. The ideal applicant should bring 3 to 5 years of proven CRM expertise specifically within the automotive sector, along with a robust familiarity with CRM/DMS platforms, particularly Keyloop (Autoline).

Key Responsibilities

• Administer and update customer data, ensuring CRM records are precise and current.
• Conduct proactive follow-ups with customers to uphold exceptional satisfaction standards.
• Collaborate closely with sales and after-sales departments to handle customer queries and schedule appointments effectively.
• Track customer engagement, sales leads, follow-up actions, and service tasks using CRM/DMS software.
• Generate detailed CRM reports and maintain comprehensive customer databases.
• Assist in initiatives aimed at enhancing customer retention and strengthening relationships.
• Guarantee prompt and courteous communication with all customers.

Qualifications and Requirements

• A minimum of 3 to 5 years of CRM experience within the automotive industry is compulsory.
• Proficient in using CRM/DMS systems, especially Keyloop (Autoline).
• Exceptional communication and customer service skills.
• Highly organized with a keen eye for detail.
• Capacity to handle multiple tasks simultaneously in a dynamic showroom environment.
• Strong skills in managing customer relationships and conducting effective follow-ups.
• Immediate availability to start the role.