Customer Relations Executive

Job Summary

We are seeking an energetic Customer Relationship Management Executive to engage with businesses across India registered on our online platform. This role involves understanding client requirements, showcasing software demonstrations, and promoting key portal functionalities to enhance user experience and adoption. Communication will be carried out via phone, email, and WhatsApp.

Job Details and Work Model

This position requires working from the office during standard day shift hours from 9 AM to 6 PM.

Candidate Profile

• Strong verbal and written communication skills in English and Hindi; proficiency in additional languages is considered an advantage.
• Ability to interact with a minimum of 70 customers daily.
• Between 1 to 5 years of relevant work experience.
• Confidence, persuasiveness, and a customer-oriented mindset.
• Integrity, self-drive, and capability to perform duties with limited supervision.
• Availability to work the defined daily schedule from 9 AM to 6 PM.

Core Responsibilities

• Engage customers through calls, emails, and WhatsApp to identify their business needs.
• Demonstrate and explain platform features to encourage active usage.
• Clarify product subscription plans and details.
• Liaise with backend teams to ensure seamless service delivery.
• Maintain detailed and up-to-date records of customer interactions and follow-ups.
• Operate independently while demonstrating a professional and optimistic attitude.

Compensation and Benefits

• Fixed monthly salary ranging from 15000 to 20000 INR.
• Valuable opportunity to gain insights into the Software as a Service (SaaS) industry.
• Potential for career advancement within a SaaS/B2B setting.
• Work environment that values performance and encourages growth.
• Standard operational hours supporting work-life balance.