Customer Experience Associate - Oshawa Main (22.5 hours/week)

About the Role

As a Customer Experience Associate at Scotiabank's Oshawa branch, you will be the welcoming face and core of branch interactions, prioritizing our customers and assisting them in achieving their financial objectives. This role emphasizes providing superior service throughout every stage of the customer's journey.

Key Responsibilities

• Proactively identify and understand customer needs by attentive listening
• Handle routine transactions efficiently
• Foster meaningful, lasting relationships with clients
• Contribute to branch targets by recognizing and acting on straightforward sales opportunities
• Serve as a technology advocate by guiding clients in using mobile banking apps to optimize their banking experience

What You Will Do

• Establish strong rapport with customers and deliver outstanding service
• Discover and resolve customer requirements effectively
• Present complex information in an easy-to-understand manner
• Thrive in a goal-oriented environment while supporting team collaboration
• Show enthusiasm for learning and determination to excel

Required Skills and Qualifications

• Demonstrated customer service experience, through employment or community involvement
• Professionalism with a friendly and efficient approach
• Flexibility to work varying schedules
• Comfortable handling basic sales interactions
• Strong digital proficiency and capability to promote banking self-service options

Benefits and Opportunities

• Join an innovative and supportive team fostering collaboration and forward thinking
• Access to a rewarding career path with multiple professional development opportunities
• Comprehensive internal training aligned with your growth and skill enhancement
• Work within a company dedicated to positively impacting communities
• Recognition and rewards for top performance with supportive leadership engagement
• Competitive salary and benefits package

Additional Information

The position is located in Oshawa, Ontario. Scotiabank strives to maintain an inclusive workplace and provides accommodations throughout recruitment for candidates with disabilities. Only candidates selected for interviews will be contacted.