Customer Care Executive

Job Overview

We are searching for a Customer Care Executive to manage customer interactions regarding RO Water Purifiers. The role requires handling service requests, complaints, and coordinating installation and maintenance activities while supporting customer satisfaction and business growth.

Key Responsibilities

• Manage inbound customer calls, addressing queries, service requests, and complaints related to RO Water Purifiers.
• Arrange timely installation, service, and Annual Maintenance Contract (AMC) visits by coordinating between customers and technicians.
• Schedule daily appointments for service and installation and ensure consistent follow-up with customers.
• Create and maintain comprehensive service records, customer information, and daily activity reports.
• Engage with existing customers to encourage AMC renewals, paid maintenance services, and spare parts procurement.
• Work closely with the technical team to ensure all customer complaints are addressed promptly and effectively.
• Maintain professional communication via phone calls and WhatsApp messaging platforms.
• Identify and generate new service or AMC leads and convert them into potential business opportunities.

Required Skills and Experience

• Strong communication skills and capability to handle customers tactfully.
• Basic proficiency in computer operations.
• Prior experience in RO Water Purifier service or similar service industries is considered a significant advantage.

Additional Information

• Work location is Delhi-NCR.