Consignment Account Manager

About Stadium Goods

Stadium Goods is a leading global marketplace specializing in authentic sneakers, streetwear, and collectibles. Positioned at the crossroads of retail, technology, and culture, it supports a vibrant community of buyers and sellers. The platform leverages the full Shopify ecosystem and integrates channels like Tapcart, TikTok, and Walmart to streamline sales across its website, mobile app, and global marketplaces, ensuring a seamless experience for customers worldwide.

Role Overview

The Consignment Account Manager will be tasked with nurturing and expanding relationships with Stadium Goods' top consignors to drive inventory acquisition and ensure supplier retention. Managing a portfolio of high-value consignor accounts, this role provides a personalized, premium consignment experience from onboarding through inventory processes.

Key Responsibilities

• Manage and serve as the primary contact for over 40 high-value consignor accounts, fostering long-term relationships through proactive and personalized communication.
• Deliver exceptional, luxury-level service ensuring consignors fully benefit from all Stadium Goods' offerings.
• Reactivate dormant suppliers and identify growth opportunities within existing partnerships.
• Develop and execute outreach strategies to boost supplier involvement and increase inventory supply, contributing to team KPIs and acquisition goals.
• Attend industry events to enhance supplier relations and represent the brand professionally.
• Prepare customized communications, including insights on products, promotions, preferred brands, and marketplace updates.
• Coordinate inventory-related activities to guarantee an efficient, end-to-end consignment process.
• Monitor consignor inventory actively, spotting chances to improve account outcomes and swiftly resolving daily issues or escalating complex matters appropriately.
• Support inventory planning through precise data gathering and reporting on a monthly, quarterly, and annual basis.
• Collaborate closely with Marketing, Commercial, Customer Service, Catalog, and Operations teams to meet consignor needs and implement business initiatives.
• Provide insights regarding supplier trends, opportunities, and challenges to drive continuous improvements within the Partner Success team.

Candidate Profile

• Possesses 2 to 4+ years of experience in account management, client success, sales, business development, or supplier relationship roles.
• Proven track record in establishing and sustaining strong client relationships with top-tier customer service delivery.
• Exceptional organizational capacity to juggle multiple priorities within a portfolio of valuable accounts.
• Outstanding verbal and written communication skills, exhibiting professionalism and client focus.
• Comfortable working to meet inventory growth goals and performance indicators.
• Highly collaborative, adept at interfacing with diverse internal teams effectively.
• Self-driven and resourceful, thriving in a dynamic, fast-paced entrepreneurial setting.
• A passion for sneakers, streetwear, luxury fashion, or the resale industry is highly advantageous.

Compensation and Benefits

• Comprehensive medical, dental, and vision insurance plans, including flexible spending accounts.
• 401(k) retirement plan with company matching, paid time off, and volunteer days.
• Wellness benefits and cell phone reimbursement.
• Hybrid working model with three days onsite and two days remote per week.

Additional Information

• Annual salary range at the start of employment is approximately $60,000 to $75,000, subject to factors such as location, knowledge, skills, and experience. Total compensation may include sign-on bonuses, restricted stock units, discretionary awards, and additional benefits.
• Employment is at-will, allowing the company to adjust base salary or other payments as needed based on performance or market conditions.
• Equal opportunity employer committed to fair hiring without discrimination based on sex, race, ethnicity, religion, disability, age, gender identity, sexual orientation, veteran status, marital status, pregnancy, or any legally protected status.
• Beware of recruitment fraud; the company only conducts hiring via official channels and never requests payment during the hiring process.
• Use of AI tools may assist in reviewing applications but final hiring decisions remain human-made. Candidates may inquire about data handling procedures as desired.