Collection Officer

Role overview

This position focuses on recovering overdue payments from clients and customers, reducing financial exposure for the business, and keeping collection activities well documented and compliant.

Key responsibilities

• Check and manage the company’s debtor list on an ongoing basis.
• Reach out to customers about past-due balances and request payment.
• Explain available payment choices and guide customers toward workable repayment methods.
• Work out appropriate payment plans through discussion and negotiation.
• Keep accurate records of customer payments and collection activity.
• Prepare financial statements for customers for banks and the state credit department.
• Issue final warning notices when payments continue to remain unpaid.
• Take legal action when customers do not settle their debts.
• Handle customer questions and follow up on collection-related concerns.
• Coordinate with lawyers and insurance agencies to support the payment process.
• Carry out additional tasks assigned by the Finance Manager.

Requirements

• A bachelor’s degree in accounting, business management, or a related discipline is required.
• Prior experience in a Collections Officer role is preferred.
• Strong negotiation ability is essential.
• Clear written and spoken communication skills are needed.
• Familiarity with debt collection laws at the state level is important.
• Understanding of repayment plans and accounting processes is required.
• Comfort using office tools and accounting software is expected.

Additional information

The role is based in Dubai, United Arab Emirates, and is a full-time onsite position. No salary, number of openings, or start date was specified in the source.