Collaboration Renewals Specialist

About the Role and Team

Cisco is seeking a dedicated Collaboration Renewals Specialist to become a key member of our Collaboration Renewals Sales team within the Software Recurring Revenue Sales organization. Our dynamic group consistently drives profitable growth by delivering value through Cisco solutions, enhancing customer business outcomes. As part of a global, motivated, and adaptable team, you will engage in a stimulating work environment empowered by the latest Cisco technology to perform at your best. We also encourage active participation in community giving initiatives.

Primary Responsibilities

• Develop, nurture, and execute a sales pipeline focused on upcoming renewals, balancing short-term quarterly growth and strategic preparation for future renewal opportunities.
• Confidently communicate the business advantages of Cisco's Collaboration Software to customers.
• Motivate and educate our partners and their teams about our Collaboration Renewals offerings, leading to enhanced market engagement and new business opportunities.
• Apply strong data analysis skills to support quote preparation and close renewals effectively.
• Collaborate closely with Cisco Partners, Collaboration Account Executives, and technical teams to formulate robust renewals strategies for key accounts.
• Utilize tools like Salesforce.com and Gong.io to monitor customer engagements and advance sales opportunities through the pipeline.

Mandatory Qualifications

• Fluency in both Arabic and English languages, with excellent written and verbal communication skills for interactions with customers, partners, and internal teams.
• A bachelor's degree or at least 3 years of relevant experience in sales, renewals, sales support, customer success, or account management.
• Direct experience engaging with customers or channel partners in sales or renewal-focused roles.
• Proficiency using CRM systems such as Salesforce.com for managing customer accounts and tracking sales opportunities.

Preferred Qualifications

• Familiarity with Salesforce and Gong platforms.
• Experience related to Cisco Install Base, software offerings, or recurring revenue renewals.
• Self-motivated, energetic, with a positive attitude and customer-centric approach.
• Strong capabilities in negotiation and communication.
• Analytical skills to interpret data and financials to recommend and upsell renewals.
• Comprehensive knowledge of recurring revenue renewal processes.
• Excellent organizational skills to juggle multiple accounts and deadlines efficiently.
• Meticulous attention to detail complemented by disciplined follow-up routines.
• Aptitude to work effectively in fast-moving, dynamic settings.

About Cisco

At Cisco, we are driving innovation for over 40 years, shaping how data and infrastructure interconnect to protect organizations in the AI era and beyond. Our solutions fuse security, visibility, and comprehensive insights to empower human and technological collaboration worldwide. We value teamwork, empathy, and a global mindset, creating boundless opportunities for growth and impact. We are Cisco, and the power to transform starts with you.