Client Onboarding Specialist - Sydney Office

About the Role

WeTravel is seeking a Client Onboarding Specialist to join the team at our Sydney office, supporting our mission to efficiently activate and implement software products for multi-day travel organizers. The ideal candidate will help new customers quickly and effectively adopt the WeTravel platform, easing their transition while empowering their business growth. This role requires strong collaboration with Sales, Account Management, Product teams, and customers worldwide, with occasional business travel (1-2 times per quarter) for onsite client onboarding.

Key Responsibilities

• Collaborate closely with sales teams and new customers to ensure smooth onboarding and successful platform adoption.
• Manage migration of essential data such as reservation details, photos, pricing, and tour descriptions to the platform.
• Deliver personalized training sessions to build customer confidence in using WeTravel.
• Identify and resolve potential challenges or issues proactively during the onboarding process.
• Oversee multiple projects simultaneously, taking full ownership and ensuring none fall behind or are neglected.
• Provide support across the entire customer journey, contributing wherever necessary to enhance client satisfaction.

Candidate Profile

• Fluency in English is essential; proficiency in additional languages is advantageous.
• Strong passion for educating customers and colleagues, improving performance, and contributing to business success.
• Highly organized, self-driven, and comfortable working independently in a customer-facing environment with attention to detail.
• Excellent project management skills with the ability to juggle multiple stakeholders and manage expectations effectively.
• Willingness to undertake onsite client visits to facilitate successful onboarding.

Preferred Qualifications

• Experience in travel technology or SaaS catering to small and medium businesses.
• Familiarity with tools such as HubSpot, Slack, Confluence, and Loom.
• Background in teaching, onboarding, customer success, account management, or implementation roles.
• Experience in designing and applying best practices and process improvements.

Additional Information

• This role requires legal right to work in Australia; visa sponsorship or relocation assistance is not available.
• Business travel may be required 1-2 times per quarter for onsite client support.

Work Environment and Benefits

• Access to WeWork office in George Street, Sydney, with four days onsite and one day work-from-home flexibility weekly.
• Generous unlimited paid time off policy to rest and recharge.
• Opportunity to participate in the Amsterdam Program, visiting WeTravel headquarters for 2-4 weeks annually.
• Work From Anywhere benefit offering up to four weeks per year to work from approved external locations.
• Extensive paid family leave and three paid volunteer days yearly.
• Two-week comprehensive cross-functional onboarding program.
• Provision of cutting-edge equipment and partial coverage for work-from-home essentials.
• Join a diverse, international team passionate about travel, adventure, and innovation.