Chief Operating Officer

About the Role

OneSparQ is seeking an experienced Chief Operating Officer to join a rapidly growing Financial Technology firm. This role is fully remote and requires a proven track record in fintech leadership.

Key Responsibilities

• Manage and refine the comprehensive operating framework across risk management, finance, customer operations, processing, and support, helping the company grow efficiently while ensuring top-tier service quality and portfolio outcomes.
• Drive the advancement of fintech infrastructure, lending technology, risk management platforms, and data-centric decision systems by integrating AI, automation, and analytics to boost operational efficiency and customer experience.
• Spearhead organization-wide initiatives in automation, AI integration, and process enhancement aimed at eliminating manual operations, enhancing productivity, improving decision processes, and scaling business operations beyond current capabilities.
• Coordinate risk, finance, operations, and technology teams to share unified performance goals, maintaining alignment between business strategies, operational execution, and portfolio results.
• Recruit, cultivate, and lead high-caliber leadership teams fostering a culture centered around accountability, innovation, ongoing improvement, and data-driven decision-making.
• Act as a strategic partner to the executive management, translating organizational goals into clear operational outcomes and facilitating transformational growth projects throughout the company.

Required Qualifications and Expertise

• Minimum of 10 years progressive leadership experience within financial technology, lending, payments, or technology-enabled financial services sectors.
• Proficiency in operational excellence, process enhancement, workflow optimization, and automation implementation.
• Hands-on experience with AI, machine learning, automation platforms, or technological initiatives aimed at operational improvements.
• Strong knowledge of lending operations, risk management frameworks, credit processes, or financial services workflows.

Additional Preferred Experience

• Background in fintech lending, small and medium business lending, alternative lending models, embedded finance, digital banking, payments, or revenue-based financing environments.