Chat Support Executive
Mohali, Punjab, India • Penuh Waktu
Jadilah yang pertama mendaftar
- Pengalaman
- 1 yrs
- Gaji
- INR 200,000 – INR 360,000 / year
- Lowongan
- 3
- Diposting
- 4 jam yang lalu
- Work mode
- Di kantor
- Eligibility
- Candidates who have a minimum of 1 year of experience and are based in Mohali.
- Resume
- Required to apply
Where you'll work
Deskripsi pekerjaan
About the Company
The ArtLogic Pvt Ltd is a brand development company with nine years of experience, helping businesses build, position, and expand with clarity, accuracy, and meaningful impact.
Role Overview
This position is for a Chat Support Executive based in Mohali. The role focuses on handling customer conversations on live chat, resolving queries efficiently, and coordinating with internal teams to close issues smoothly.
Key Responsibilities
- Reply to customer questions and troubleshoot concerns quickly through live chat channels for customers located across the world.
- Work with the relevant internal teams, such as warehouse or stock control, to speed up issue resolution.
- Create and update customer accounts by accurately entering and maintaining account details.
- Share clear information about products and services, especially for orders, new accounts, and pricing-related queries.
- Suggest suitable products or services by understanding customer needs and reviewing the information they provide.
- Handle product or service complaints by identifying the root cause, explaining the best solution, arranging correction or adjustment, and following up until the matter is resolved.
- Manage several chat conversations at the same time while keeping customer satisfaction high.
- Deal with complaints within set timelines and ensure proper closure through follow-up.
- Maintain accurate records of customer interactions, process customer account details, and organize supporting documents.
- Escalate complex or unresolved issues to the right team when required.
Eligibility
This opportunity is open only to candidates who have at least 1 year of experience and are based in Mohali.
Experience
A minimum of 1 year of experience is required.
Compensation
The annual salary range for this role is INR 2,00,000 to INR 3,60,000.
Additional Information
The company is hiring 3 candidates for this role. The position begins immediately. The application deadline is 2026-07-08 23:59:59. Salary and probation details were not specified. This role includes a job offer as a perk.