Care Partner - Remote

Company Overview

Sharecare is a leading digital health organization dedicated to empowering individuals to manage their health comprehensively through a centralized virtual health platform. Designed to support people at all stages of their health journey, as well as healthcare providers, employers, and communities, Sharecare aims to improve personal and population health by promoting positive behavioral changes. The company is committed to delivering accessible, affordable, and high-quality care for everyone.

Role Overview

Sharecare seeks a Care Partner to join the team supporting CareLinx, a healthcare technology platform connecting families with non-medical and in-home caregivers. The Care Partner position is vital for ensuring caregivers experience a smooth and rewarding journey on the CareLinx platform. This role involves serving as the primary contact for caregivers post-onboarding, fostering trusted relationships, and helping match caregivers to appropriate members based on skills, availability, and preferences.

Key Responsibilities

• Conduct interviews to assess alignment with CareLinx’s values and culture, representing the platform throughout the hiring process.
• Manage and negotiate caregiver job offers, including terms and delivery.
• Provide ongoing support and address caregiver questions and concerns to maintain engagement and confidence.
• Collaborate with Onboarding Specialists to ensure caregivers are well-prepared for their initial shifts.
• Train caregivers on navigating platform updates to enhance their experience and opportunities.
• Identify and engage qualified caregivers to fulfill program and member needs within deadlines.
• Coordinate with Care Advisors to plan programming requirements and activate caregivers accordingly.
• Inform caregivers about available shifts and help them meet eligibility criteria for new opportunities.
• Maintain strong relationships with caregivers through regular communication, serving as a resource and liaison for concerns.
• Encourage caregivers to pursue growth opportunities and keep them informed about policies, best practices, and resources.
• Conduct regular check-ins and gather feedback to enhance caregiver satisfaction and performance.

Required Qualifications

• Minimum of one year experience in customer service, recruitment, account management, or caregiver support roles.
• High school diploma or equivalent educational qualification.
• Excellent verbal and written communication skills with an ability to support and engage caregivers effectively.
• Strong organizational skills with meticulous attention to detail.
• Ability to work autonomously and manage time efficiently in a remote work setting.
• Proven skills in relationship management and dedication to excellent customer service.
• Empathetic and patient approach to addressing caregiver needs and concerns.
• Flexibility to adapt to changing priorities and requirements.
• Commitment to maintaining confidentiality and compliance with company policies.

Equal Opportunity

Sharecare and its subsidiaries are Equal Opportunity Employers. Employment decisions are made without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, veteran status, or any other characteristic protected by law.