Care Navigator

Company Overview

Wider Circle collaborates with health plans and providers nationwide to operate community health initiatives that connect members with supportive neighbors to encourage healthier living. Their programs have demonstrated positive impacts by enhancing member experiences, building trust, and reducing unnecessary hospital visits. Currently, their efforts reach tens of thousands of communities across the country.

Role Summary

As a Care Navigator on the Care Delivery Operations team, you will engage with patients primarily via phone to conduct health assessments and initial intake appointments. This entry-level role focuses on establishing rapport quickly, understanding social determinants affecting health such as food, transportation, and housing, and maintaining meticulous records of every interaction. This position offers a clear advancement path to become a Care Advocate.

Responsibilities

• Conduct health screenings and intake calls using a standard question set, establishing trust to gather accurate patient information during 15-20 minute conversations.
• Manage scheduling by booking intake appointments directly in the Healthie system; maintain continuity by personally scheduling follow-up appointments rather than transferring patients.
• Follow up to confirm appointments, aiming to achieve a show rate of 60% or higher.
• Identify patients' needs through open-ended questions and arrange appropriate next steps, such as doctor visits or meetings with Community Health Workers.
• Accurately document patient details in real-time while adhering to HIPAA regulations, ensuring all consent forms and notes are completed before shift end.
• Organize daily tasks effectively to meet set goals and maintain thorough documentation.

Requirements

• Minimum educational qualification: High school diploma or its equivalent; degrees in Human Services, Public Health, or Behavioral Health are advantageous.
• Preferred bilingual fluency in English and Spanish or an alternative second language.
• No previous intake experience necessary; however, familiarity with healthcare, social services, community outreach, or platforms like Healthie is beneficial.
• Comfortable using digital and web-based applications, adaptable to dynamic work environments.
• Ability to work independently with minimal supervision, maintaining organization and meeting targets while working remotely.
• Willingness to complete comprehensive training including call simulations and documentation practices, passing final assessments with at least 80%.
• Must clear a background check and drug test prior to employment.

Physical and Work Environment Requirements

• Capable of sitting, standing, and walking as necessary to perform duties effectively.
• Good hearing and vision to communicate clearly with patients both over the phone and in person.
• Adequate computer skills to update health records while maintaining conversational focus.
• Reliable internet connection and a private, quiet space required for remote interactions.

Compensation and Benefits

• Hourly wage ranging from $17 to $19.
• Opportunities to earn performance bonuses.
• Career advancement towards the Care Advocate role, including Community Health Worker training and increased remuneration.
• Comprehensive health insurance covering medical, dental, and vision.
• Retirement savings plan (401k).
• Paid leave benefits.
• Employee Assistance Program for personal support.
• Flexible Spending Accounts for healthcare and dependent care.
• Health Savings Account availability.
• Optional disability insurance.
• Basic life and accidental death & dismemberment insurance.
• Adoption assistance program.
• Supportive team environment encouraging growth and valuing individual contributions.