Car Towing Operator

About First Time Transport Services

First Time Transport Services is a reputable roadside assistance and vehicle recovery company operating in Abu Dhabi. We prioritize dependable, secure, and prompt towing solutions aimed at drivers, fleet managers, and businesses throughout the emirate. Our teams handle a wide range of scenarios involving diverse vehicle types, from mechanical failures to accident recoveries, consistently adhering to stringent safety and quality standards. Our mission is to provide customer-centric services coupled with clear communication and effective problem-solving during stressful roadside events.

Role Overview

This position involves full-time, onsite responsibilities based in Abu Dhabi. The primary duties include responding to towing service requests, safely loading and transporting vehicles while following strict safety protocols, interacting effectively with customers and dispatch, evaluating vehicle conditions, using towing equipment properly, documenting services accurately, and maintaining tow truck functionality through routine inspections. Coordination with insurers and related service entities is also part of the role. Candidates should be prepared to work flexible hours including evenings, weekends, and public holidays to ensure continuous 24/7 service availability.

Candidate Requirements

• Excellent customer service abilities featuring clear communication, empathy, and professionalism under pressure.
• Sound automotive knowledge with hands-on experience regarding vehicle types, fundamental mechanics, and safe towing practices.
• Willingness to engage in ongoing training about safety procedures, equipment handling, and organizational policies.
• Understanding of basic sales concepts and insurance processes to help explain services and assist in claims liaison.
• Valid UAE driving license suitable for tow truck operation along with an impeccable driving history.
• Capability to handle physical tasks including lifting equipment and working outdoors in diverse weather while observing safety protocols.
• Previous experience in towing, roadside support, logistics, or related fields is favorable but not mandatory.
• Basic proficiency in English communication, with Arabic or other language skills considered a plus.