Business Process Analyst - Travel & Expense

About the Role

Join our Global Travel & Expense (T&E) team responsible for delivering centralized support covering business travel, corporate card management, expense administration, audits, and compliance for all Koch companies, joint ventures, and investments. Collaborate with stakeholders to provide effective solutions and support for corporate travelers and cardholders across the region.

Key Responsibilities

• Comprehend and implement T&E processes along with global policies spanning various business units.
• Facilitate the onboarding of corporate card programs throughout the APAC region.
• Handle corporate card-related activities including applications, terminations, credit limit adjustments, and inquiries.
• Oversee compliance with Know Your Customer (KYC) protocols and maintain governance of the program, including authorized officers and administrators.
• Address T&E inquiries involving expense submission, reimbursement, and policy clarifications.
• Provide assistance to employees for business travel concerns and resolve booking issues.
• Manage the delinquency workflows, ensuring follow-up on outstanding balances.
• Lead initiatives to enhance processes through automation, simplification, and standardization techniques.
• Conduct thorough T&E audit reviews to ensure adherence to established policies and procedures.
• Escalate any exceptions as necessary and offer guidance to employees on related matters.

Candidate Profile

• Possess a diploma or degree in Finance, Business, Accounting, or a related discipline.
• Exhibit a strong customer service orientation combined with a proactive problem-solving attitude.
• Experienced in optimizing processes and improving operational efficiency.
• Capable of effective communication with multicultural and diverse audiences.
• Detail-oriented with excellent organizational capabilities.
• Proficient user of Microsoft Excel, Word, and Outlook.
• Fluency in Mandarin to effectively liaise with Mandarin-speaking stakeholders in the region.

Preferred Qualifications

• Between 3 to 5 years of experience in Travel & Expense, finance, or related functions.
• Strong written and verbal communication skills.
• Familiarity with automation and analytics platforms such as Power Automate, Power BI, Power Query, or Alteryx.
• Additional language abilities in Japanese or Korean are advantageous for collaboration with stakeholders in Japan and Korea.

About Koch and Our Culture

Koch companies foster an entrepreneurial spirit, encouraging employees to challenge conventions, innovate value-creation methods, and reward individual contributions. Compensation ranges are estimated based on market data but may vary depending on individual expertise and location. Contact your recruiter for more details on our compensation philosophy.

Koch Business Solutions offers comprehensive consulting and transactional functions including human resources, IT, finance, accounting, and project/property management services supporting over 122,000 employees globally. We strive to empower our workforce to excel and thrive while delivering exceptional business value.

We recognize diverse personal and work needs, aiming to cultivate an environment where both you and the company can succeed together to achieve outstanding outcomes.