Billing and Invoicing Specialist

About goFLUENT

goFLUENT is revolutionizing the global language learning landscape by enabling companies to develop comprehensive digital language training solutions. Our platform integrates AI-based technology, extensive educational content, and human support to boost language proficiency, helping employees communicate effectively in an increasingly interconnected world. With over 1,000 employees across more than 20 offices globally, we are a mission-driven software company committed to providing equal work opportunities regardless of native language.

Role Overview

We seek a detail-focused Billing and Invoicing Specialist skilled in managing numerical data, collaborating with diverse stakeholders, and streamlining financial operations. This role involves administering and overseeing billing processes related to our language training services, primarily serving clients in French, Italian, German, and Moroccan regions. Success depends on meticulous attention to detail, effective communication, and managing multiple priorities within an international setting.

Primary Responsibilities

• Coordinate registration and implementation of language courses in partnership with Customer Success, Registration, and Group Lessons teams to ensure seamless client experience.
• Process continuous client requests such as credit reallocations, deadline extensions, and other modifications during training.
• Serve as the primary contact for client and internal billing or administrative inquiries, ensuring prompt and precise responses.
• Escalate significant client concerns or issues to Customer Success Managers or Account Executives when necessary.
• Compile and distribute administrative and financial reports to respective internal teams.
• Provide analytical insights to Learning Consultants aimed at enhancing learner engagement and program effectiveness.
• Review and approve pre-invoices biweekly to guarantee accuracy before client distribution.
• Manage invoicing dispatch and undertake follow-up communications regarding outstanding payments through emails and phone calls.
• Collaborate with internal departments to detect and reconcile billing discrepancies and optimize administrative workflows.

Desired Profile

• Professional background in administrative, billing, finance, or customer operations roles.
• Exceptional organizational skills paired with high attention to detail.
• Fluency in English (written and oral); knowledge of French, Italian, German, Spanish, or Arabic is advantageous.
• Proficiency with Microsoft Office (notably Excel) and Google Workspace (especially Google Sheets).
• Strong interpersonal communication and teamwork abilities.
• A proactive attitude with a solution-driven approach and anticipation of potential challenges.
• Ability to juggle multiple duties while maintaining precision.
• Experience or comfort working within an international, dynamic, and fast-paced environment.

Working Conditions and Benefits

• Standard work schedule: Monday to Friday, from 9:00 a.m. to 6:00 p.m.
• Eligibility for one remote working day per week after completing three months of service.
• Observe public holidays as per the allocated market (French, German, Italian, or Moroccan).
• Engage in a collaborative, startup-like environment backed by the stability of a well-established Swiss company with 26 years of growth.
• Opportunity for professional development under experienced industry leaders and access to a top-tier language learning platform offering 49 business languages.
• Participate in international teamwork with colleagues spanning over 20 offices globally, including regular team-building events and company activities.