Associate Technical Success Manager

About the Role

Join a globally driven team at New Relic focused on transforming observability through an innovative AI-first platform. We empower enterprises by delivering deep insights into complex systems enabling superior digital application performance. As we expand worldwide, we seek passionate professionals to enhance customer success with our platform.

Key Responsibilities

• Drive initial customer adoption by guiding onboarding and ensuring users meet committed platform consumption targets.
• Deliver and design user training programs, including personalized sessions and educational materials to maximize platform utilization.
• Create and execute mutual activity plans that track milestones, celebrate achievements, and adjust strategies to maintain progress toward outcomes.
• Leverage customer interaction data to contribute insights for business reviews and identify growth and success opportunities.
• Proactively engage customers to sustain committed usage levels and reduce churn risk by showcasing ongoing value.
• Build strong partnerships with technical stakeholders, understanding their challenges and advocating internally to address them.
• Keep customers updated on new features, providing refresher training to maintain proficiency and satisfaction.
• Assist sales teams in identifying expansion opportunities and building business cases supported by success stories and ROI data.
• Quantify and communicate the value of New Relic solutions to technical decision-makers through detailed reports and dashboards.

Candidate Profile

• Foundational understanding of Kubernetes and experience or familiarity with cloud platforms such as AWS, Azure, or Google Cloud Platform.
• Basic knowledge or hands-on experience with programming/scripting languages like Java, PHP, .NET, Ruby, Node.js, Python, or SQL.
• Initial exposure or strong interest in customer-facing technical roles, ideally within SaaS or technology sectors.
• Excellent verbal and written communication skills capable of conveying technical information clearly to diverse audiences.
• Adept at building lasting relationships with customers and internal teams by understanding goals and challenges.
• Highly solution-focused mindset with a strong drive for problem-solving and continuous learning.
• Collaborative approach working seamlessly with sales, product development, and customer support teams.

Additional Information

This role does not offer visa sponsorship. New Relic is committed to fostering an inclusive, diverse workplace where individuals can bring their authentic selves. Reasonable accommodations are available throughout the recruitment process. Employment is contingent on identity and eligibility verification, criminal background checks, and compliance with applicable export control laws.

We embrace flexible workforce models supporting fully remote, hybrid, or office-based arrangements to facilitate success for all employees.